Remote Virtual Receptionist & Customer Support - EST Hours

ISTA Solutions; South Africa; Remote; ZAR 167,400 - 223,200; Full time

Job summary

A dynamic BPO company is seeking a Virtual Receptionist & Customer Support professional for remote work. You will handle inbound calls, schedule appointments, and manage data while ensuring smooth client interactions. The ideal candidate should have strong English communication skills, be detail-oriented, and organized. Some experience in customer service is preferred but not mandatory. This role is fully remote and requires a reliable internet connection and power backup to manage outages.

Qualifications

• Strong verbal and written English communication skills are essential.
• Detail-oriented, organized, and proactive work habits are necessary.
• Previous customer service or administrative experience is preferred.

Responsibilities

• Answer incoming calls with professionalism and courtesy.
• Schedule appointments using cloud-based systems.
• Perform accurate data entry and maintain client records.
• Prepare basic reports using Excel.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Strong verbal and written English communication

Detail-oriented

Organized

Proactive

Tools

Microsoft Outlook

MS Office Suite

Excel

Job description

A dynamic BPO company is seeking a Virtual Receptionist & Customer Support professional for remote work. You will handle inbound calls, schedule appointments, and manage data while ensuring smooth client interactions. The ideal candidate should have strong English communication skills, be detail-oriented, and organized. Some experience in customer service is preferred but not mandatory. This role is fully remote and requires a reliable internet connection and power backup to manage outages.