Remote Quilting Support & Sales Specialist

Foxelli Group; Cape Town; Sur place; ZAR 152 658 - 182 854; Plein temps

Avantages offerts par ce poste

Full flexibility with schedule

Complimentary gym membership

Personal development budget

Generous paid time off

Budget for home office setup

Résumé du poste

Foxelli Group is seeking a skilled Customer Support & Sales Agent (Quilting Specialist) to provide exceptional support in a remote setting. The role requires fluent English and hands-on quilting experience to assist customers effectively.

Successful candidates will deliver solution-oriented support through various channels and maintain professionalism across communications. Additional perks include flexible scheduling and a generous paid time off policy.

Qualifications

• Proven background in providing customer support and upselling.
• Ability to manage a steady daily workload independently.
• Previous remote work experience is a plus.

Responsabilités

• Deliver friendly and solution-oriented support via phone, chat, and email.
• Conduct structured phone interviews with potential customers.
• Drive upsells by identifying value-aligned opportunities.
• Resolve customer issues with calmness and care.
• Record feedback to help improve services.

Connaissances

Fluent or near-native spoken English

Hands-on experience with quilting

Phone-based customer support experience

Strong emotional intelligence

Reliable computer and high-speed internet

Description du poste

Foxelli Group is seeking a skilled Customer Support & Sales Agent (Quilting Specialist) to provide exceptional support in a remote setting. The role requires fluent English and hands-on quilting experience to assist customers effectively.

Successful candidates will deliver solution-oriented support through various channels and maintain professionalism across communications. Additional perks include flexible scheduling and a generous paid time off policy.