Remote Property Accounts Manager

Royal York Property Management, inc.; Durban; Hybrid; ZAR 353,000 - 412,000; Full time

Job summary

Royal York Property Management, inc. is hiring experienced Account Managers to oversee the owner and tenant experience across active property management files. This role requires keeping files moving, informing clients, and handling urgent issues in a high-volume environment.

You will own client outcomes, manage multiple files, and communicate professionally with owners, tenants, internal teams, and service providers, with remote options available.

Qualifications

• 3–5+ years in account management or equivalent client-ownership experience.
• Proven ability to manage multiple clients, accounts, or files simultaneously.
• Strong communication skills and confidence handling owner/tenant concerns.
• High process discipline and comfort with structured CRM workflows.
• Strong follow-up habits and documentation accuracy.
• Ability to stay calm under pressure and prioritize quickly.

Responsibilities

• Act as main contact for owners and tenants throughout the management process.
• Manage multiple active client and property files with strong organization and follow-up.
• Provide proactive updates on status, pending items, and next steps.
• Handle time-sensitive issues with urgency and professionalism.
• Coordinate next steps among owners, tenants, internal teams, vendors, and operations.
• Collect, review, and track required documentation per process.
• Maintain clean CRM records with notes, tasks, and updates.
• Identify stalled files or missed follow-ups and escalate appropriately.
• Escalate issues early to protect client satisfaction.
• Support a structured, process-driven client experience from start to finish.

Skills

Account Management

Client Success

Client Services

Relationship Management

Property Management

Communication

High-volume environment

CRM workflow

Follow-up

Professional judgment

Job description

Royal York Property Management, inc. is hiring experienced Account Managers to oversee the owner and tenant experience across active property management files. This role requires keeping files moving, informing clients, and handling urgent issues in a high-volume environment.

You will own client outcomes, manage multiple files, and communicate professionally with owners, tenants, internal teams, and service providers, with remote options available.