Property Account Manager — Client Success & Operations

Royal York Property Management; Johannesburg; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files. You will own client outcomes, keep files moving, and communicate professionally with property owners, tenants, internal teams, and service providers.

This role requires 3–5+ years in Account Management or related fields, strong communication, robust CRM discipline, and the ability to manage multiple files in a high-volume environment.

Qualifications

• 3-5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience.

Responsibilities

• Act as a main point of contact for property owners and tenants throughout the management process
• Manage multiple active client and property files at once with strong organization and follow-up
• Provide proactive updates so owners know what is happening, what is pending, and what happens next
• Handle time-sensitive issues with urgency, professionalism, and clear communication
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations
• Collect, review, and track required documentation according to company process
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escape
• Escalate issues early when needed and protect client satisfaction through strong judgment
• Support a structured, process-driven client experience from start to finish

Job description

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files. You will own client outcomes, keep files moving, and communicate professionally with property owners, tenants, internal teams, and service providers.

This role requires 3–5+ years in Account Management or related fields, strong communication, robust CRM discipline, and the ability to manage multiple files in a high-volume environment.