Remote Property Account Manager

Royal York Property Management, inc.; Cape Town; On-site; ZAR 353,000 - 412,000; Full time

Job summary

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee the owner and tenant experience across active property management files. This role requires moving files forward, keeping clients informed, and managing urgent issues in a high-volume setting.

You will communicate professionally with property owners, tenants, internal teams, and service providers, ensuring nothing falls through the cracks and client outcomes are owned.

Qualifications

• 3-5+ years in account management or related fields.
• Proven ability to manage multiple clients and files.
• Strong communication and client-concern handling.
• High discipline with CRM workflows.
• Excellent follow-up and documentation accuracy.
• Stay calm under pressure in high-volume environments.
• Professional judgment for escalations and deadlines.

Responsibilities

• Act as main contact for owners and tenants throughout management.
• Manage multiple client and property files with strong organization.
• Provide proactive updates on status and next steps.
• Handle time-sensitive issues with urgency and professionalism.
• Coordinate steps between owners, tenants, departments, vendors.
• Collect and track required documentation per process.
• Maintain clean CRM records with notes and tasks.
• Identify stalled files and service issues before escalation.
• Escalate issues early to protect client satisfaction.
• Support a structured, process-driven client experience.

Skills

Account management

Client success

CRM

Documentation

Follow-up

Tools

CRM system

AI tools

Job description

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee the owner and tenant experience across active property management files. This role requires moving files forward, keeping clients informed, and managing urgent issues in a high-volume setting.

You will communicate professionally with property owners, tenants, internal teams, and service providers, ensuring nothing falls through the cracks and client outcomes are owned.