Remote Patient Experience Associate I

Mindful Care; Pretoria; Remoto; ZAR 75.000 - 107.000; Tempo integral

Resumo da vaga

Mindful Care is seeking a Patient Experience Representative I to serve as the first point of contact for patient inquiries, scheduling, and portal access. The role involves logging interactions, guiding patients through Mindful Care services, and assisting with telehealth links and paperwork.

You will support a compassionate patient experience from a remote SA location and adapt to a fast-paced environment.

Qualificações

• High school diploma or equivalent required.
• Experience in a call center environment; healthcare is preferred.
• Customer service experience, medical or mental health practices preferred.
• Excellent interpersonal skills and professional manner.
• Strong command of the English language.
• Strong verbal and written communication skills.
• Ability to schedule appointments depending on patient needs.
• Must be well organized and attentive to details.
• Must be able to multi-task and prioritize work in a fast-paced environment.
• Must have strong computer proficiency.
• Must have access to strong internet speed and a computer that is using Windows 11 or higher.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse backgrounds.

Responsabilidades

• Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately.
• Accurately document and log all patient interactions in the system.
• Maintain strong knowledge of Mindful Care services, treatment capacities, and related policies to guide patient questions and paperwork requests.
• Respond to basic billing inquiries and escalate complex issues to the appropriate department.
• Provide technical support for patient registration, portal access, and telehealth (Zoom) links.
• Offer location and facility information to patients as needed.
• Additional tasks assigned by management

Conhecimentos

Call center experience

Customer service

English proficiency

Interpersonal skills

Organizational skills

Computer literacy

Windows 11

Multitasking

Formação

High school diploma or equivalent

Descrição da vaga

Mindful Care is seeking a Patient Experience Representative I to serve as the first point of contact for patient inquiries, scheduling, and portal access. The role involves logging interactions, guiding patients through Mindful Care services, and assisting with telehealth links and paperwork.

You will support a compassionate patient experience from a remote SA location and adapt to a fast-paced environment.