Remote Patient Experience & Admin Coordinator

Cherry Assistant LLC; South Africa; Remote; ZAR 156,000 - 201,000; Full time

Benefits offered by this job

Competitive pay rates

US phone number & business email

Remote work from home or location of你的

Job summary

Cherry Assistant LLC is hiring a Patient Experience & Administrative Assistant for a fully remote role supporting a US-based integrative medicine practice. The candidate will handle patient communications, scheduling, enrollment, and billing while maintaining accurate records and delivering exceptional service.

The ideal hire is warm, organized, and proactive with 1–2+ years in healthcare administration and strong English communication, capable of working independently in a growing environment

Qualifications

• 1-2+ years in healthcare administration or patient coordination.
• 2+ years in customer service, customer-facing admin, or sales operations.
• Familiarity with EMR systems.
• Excellent spoken and written English; strong communication skills.

Responsibilities

• Answer patient calls, texts and emails promptly and professionally.
• Coordinate scheduling; send reminders for appointments and discovery calls.
• Follow up with patients after calls and assist with booking next appointments.
• Manage patient enrollment, payments and billing per established processes.
• Welcome new patients and share educational materials; maintain accurate records.

Skills

Communication

Organization

Multitasking

Proactive

Independent work

Customer service

Tools

EMR systems

GoHighLevel

Google Workspace

Loom

Canva

Job description

Cherry Assistant LLC is hiring a Patient Experience & Administrative Assistant for a fully remote role supporting a US-based integrative medicine practice. The candidate will handle patient communications, scheduling, enrollment, and billing while maintaining accurate records and delivering exceptional service.

The ideal hire is warm, organized, and proactive with 1–2+ years in healthcare administration and strong English communication, capable of working independently in a growing environment