Remote Part-Time Customer Support Specialist

Placements24; Stellenbosch; Hybrid; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Work from home

Flexible part-time schedule

Training provided

Career advancement opportunities

Job summary

Placements24 is seeking a friendly Remote Customer Service Representative to join their support team. You’ll assist customers via phone, email, and live chat, resolve inquiries promptly, and maintain positive relationships from home.

The role emphasizes clear communication, active listening, and accurate documentation in the CRM. A flexible part-time schedule, training, and opportunities for career advancement are offered.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Remote customer service experience preferred.
• Excellent communication and active listening skills required.
• Proficiency with computers and basic software applications.
• Ability to stay calm and professional under pressure.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Provide product and service information.
• Process orders, returns, and exchanges.
• Document interactions in CRM.
• Escalate complex issues as needed.

Skills

Customer service experience

Communication skills

Active listening

Computer literacy

Calm under pressure

Education

High school diploma

Some college coursework

Tools

CRM software

Job description

Placements24 is seeking a friendly Remote Customer Service Representative to join their support team. You’ll assist customers via phone, email, and live chat, resolve inquiries promptly, and maintain positive relationships from home.

The role emphasizes clear communication, active listening, and accurate documentation in the CRM. A flexible part-time schedule, training, and opportunities for career advancement are offered.