Remote Operations Leader - Finance & Process Excellence

Placements24; Paarl; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Salary + bonuses

Health benefits

Retirement plan

Remote-friendly

Career development

Job summary

Placements24 in Paarl is seeking a proactive Operations Manager to oversee our financial services operations. This role combines remote work with collaboration at the Paarl offices to ensure efficient, compliant daily operations across customer service, process management, and tech implementation.

You will lead and mentor teams, drive continuous improvement, and implement KPIs while ensuring regulatory compliance.

Qualifications

• 5+ years of experience in operations management in financial services.
• Proven track record of improving operational efficiency and process improvements.
• Strong leadership and problem-solving skills.
• Experience with regulatory frameworks and compliance.
• Ability to work remotely using digital collaboration tools.

Responsibilities

• Manage and optimize daily operational processes to enhance efficiency and service delivery.
• Develop and implement operational strategies aligned with business objectives.
• Lead, mentor, and manage a team of operational staff.
• Oversee customer service functions and ensure client satisfaction.
• Implement and monitor KPIs to track operational performance.
• Ensure compliance with industry regulations and company policies.

Skills

Leadership

Team management

Problem-solving

Regulatory awareness

Remote work tools

KPIs

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Collaboration tools

Job description

Placements24 in Paarl is seeking a proactive Operations Manager to oversee our financial services operations. This role combines remote work with collaboration at the Paarl offices to ensure efficient, compliant daily operations across customer service, process management, and tech implementation.

You will lead and mentor teams, drive continuous improvement, and implement KPIs while ensuring regulatory compliance.