Remote Operations Lead

Placements24; Klerksdorp; Remote; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Professional development

Virtual team retreats

Flexible hours

Job summary

Placements24 is seeking a Remote Operations Lead to oversee day-to-day operational activities for digital services and optimize remote workflows. This fully remote role emphasizes independence, strong organization, and cross-functional collaboration with remote engineering, support and product teams.

You will monitor performance, drive efficiency, and maintain high service standards while developing comprehensive documentation and SOPs for scalable operations across time zones.

Qualifications

• 5+ years in operations management, project management or related field.
• Proven experience working effectively in a fully remote or distributed team.
• Bachelor's degree in business/admin, information tech, or related field.

Responsibilities

• Oversee daily operational activities for digital platforms and services.
• Develop and implement efficient workflows for remote environment.
• Monitor system performance and minimize downtime with timely solutions.
• Collaborate with remote engineering, customer support and product teams to ensure service delivery.
• Create and maintain operational documentation and SOPs.
• Track KPIs related to efficiency and service quality.
• Identify opportunities for process improvement and best practices.
• Manage vendor relationships and SLAs.

Skills

Operations management

Project management

Remote work experience

Communication

Time management

Education

Bachelor's or higher in Business Administration/IT

Job description

About the Role

Our client, a cutting-edge technology firm specializing in cloud-based solutions, is seeking a proactive and highly organized Remote Operations Lead . This is a fully remote position, offering the flexibility to work from anywhere.

You will be responsible for overseeing and optimizing the day-to-day operations of our client's digital services, ensuring seamless delivery and exceptional user experience. This role requires a strong understanding of operational processes, excellent communication skills for a remote team, and the ability to drive efficiency without direct physical oversight. You will play a key part in maintaining the high standards our client is known for, managing tasks and projects that keep their platforms running smoothly.

Key Responsibilities

• Manage and coordinate daily operational activities for the company's digital platforms and services.
• Develop and implement efficient operational workflows and procedures suitable for a remote work environment.
• Monitor system performance, identify potential issues, and implement timely solutions to minimize downtime.
• Collaborate closely with remote engineering, customer support, and product teams to ensure smooth service delivery.
• Create and maintain operational documentation, including process guides and standard operating procedures.
• Track key performance indicators (KPIs) related to operational efficiency and service quality.
• Proactively identify opportunities for process improvement and implement best practices for remote operations.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Facilitate effective communication and coordination among remote team members.

Requirements

• Minimum of 5 years of experience in operations management, project management, or a related field, with a strong focus on digital products or services.
• Demonstrated experience working effectively in a fully remote or distributed team environment.
• Proven ability to manage operational processes, troubleshoot issues, and implement solutions independently.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong communication and interpersonal skills, with proficiency in virtual collaboration tools (e.g., Slack, Zoom, Asana).
• Experience with project management methodologies and tools.
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A proactive approach to problem-solving and a commitment to continuous improvement.
• Previous experience in the Klerksdorp area is not required as the role is fully remote.

Benefits

• Competitive salary package with remote work flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous home office setup stipend.
• Opportunities for professional development and online training.
• Annual company-wide virtual retreats and team-building activities.
• Flexible working hours to accommodate different time zones.