Remote Customer Service Specialist | Flexible Hours

Mashreq Bank; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading wholesale retailer is seeking motivated individuals to join their Customer Service team as a Customer Service Representative. The role involves assisting members with inquiries and providing excellent support in a fully remote capacity. Ideal candidates should possess strong communication skills and a desire to engage positively with customers. Opportunities are available for both full-time and part-time roles.

Benefits

Competitive hourly pay

Health, dental, and vision insurance

Flexible work-from-home arrangement

Paid training and career growth opportunities

Employee discounts

Qualifications

• Previous experience in customer service, call center, or retail is preferred but not mandatory.
• Freshers with strong communication skills and a positive attitude are welcome to apply.

Responsibilities

• Handle inbound customer calls, emails, and chat support with professionalism.
• Provide accurate information regarding membership, orders, billing, and delivery.
• Resolve customer concerns promptly and effectively.

Skills

Excellent verbal and written communication skills in English

Strong active listening and problem-solving abilities

Ability to multitask and manage time efficiently

Comfortable using computers and CRM tools

Self-motivated with strong attention to detail

Education

High school diploma or equivalent

Bachelor's degree

Job description

A leading wholesale retailer is seeking motivated individuals to join their Customer Service team as a Customer Service Representative. The role involves assisting members with inquiries and providing excellent support in a fully remote capacity. Ideal candidates should possess strong communication skills and a desire to engage positively with customers. Opportunities are available for both full-time and part-time roles.