Remote Last-Mile Dispatch & Operations Lead

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Placements24 is seeking a motivated Last-Mile Delivery Specialist for its fully remote operations team. You will manage delivery runners regionally, using routing software to optimize routes and ensure on-time customer service across postcodes including Richards Bay.

You will coordinate with drivers, monitor real-time progress, handle inquiries, and drive continuous improvement through performance metrics. The role rewards proactive problem-solving, strong communication, and the ability to

Qualifications

• Experience in logistics/dispatch, preferably last-mile delivery.
• Proficient with delivery management software and GPS tracking.
• Excellent communication, problem-solving and decision-making skills.
• Ability to work independently in a remote, fast-paced environment.
• Strong understanding of delivery logistics, especially Richards Bay, KwaZulu-Natal.
• High level of organization and attention to detail.
• Reliable internet connection and suitable remote setup.
• Ability to manage multiple priorities and meet deadlines.
• Customer service experience is a plus.

Responsibilities

• Oversee and manage last-mile delivery operations remotely, ensuring efficient dispatch and route execution.
• Monitor delivery progress in real-time and resolve delays or issues.
• Communicate with drivers, providing clear instructions and support.
• Use routing software to optimize routes and minimize transit times.
• Address customer inquiries and concerns promptly and professionally.
• Analyze delivery performance metrics and identify improvement opportunities.
• Ensure compliance with company policies, safety standards and regulations.
• Collaborate with warehouse and customer support to streamline the delivery chain.
• Manage exceptions and resolve challenges to ensure successful final-mile completion.

Skills

Logistics experience

Delivery management software

GPS tracking

Communication skills

Problem-solving

Decision-making

Independent work

Remote work

Organizational skills

Time management

Customer service

Tools

Routing software

GPS tracking systems

Job description

Placements24 is seeking a motivated Last-Mile Delivery Specialist for its fully remote operations team. You will manage delivery runners regionally, using routing software to optimize routes and ensure on-time customer service across postcodes including Richards Bay.

You will coordinate with drivers, monitor real-time progress, handle inquiries, and drive continuous improvement through performance metrics. The role rewards proactive problem-solving, strong communication, and the ability to