Remote Junior Customer Support Apprentice: Launch Your Path

Placements24; East London; Hybrid; ZAR 78,000 - 123,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Remote-friendly environment

Career progression opportunities

Job summary

WhatJobs Direct is seeking friendly, patient individuals to join our customer support team as Junior Customer Support Specialist Apprentices. This fully remote role offers hands-on training and a path to develop strong communication and problem-solving skills while supporting clients from East London and beyond.

You'll learn to handle inquiries via phone, email and chat, document interactions in the CRM, and contribute to delivering excellent customer experiences from a remote workspace.

Qualifications

• Excellent verbal and written communication skills.
• Empathy and patience in customer interactions.
• Strong listening and problem-solving abilities.
• Ability to learn new software quickly in a remote setting.
• Matriculation certificate or equivalent.
• Experience in customer service is advantageous.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Provide product information and troubleshoot issues.
• Escalate complex problems to appropriate teams.
• Document interactions in the CRM system accurately.
• Assist customers with orders and account inquiries.
• Participate in training to enhance product knowledge.
• Suggest improvements to raise customer satisfaction.

Skills

Excellent communication

Empathy

Active listening

Problem-solving

Time management

Education

Matriculation certificate

Tools

CRM software

Job description

WhatJobs Direct is seeking friendly, patient individuals to join our customer support team as Junior Customer Support Specialist Apprentices. This fully remote role offers hands-on training and a path to develop strong communication and problem-solving skills while supporting clients from East London and beyond.

You'll learn to handle inquiries via phone, email and chat, document interactions in the CRM, and contribute to delivering excellent customer experiences from a remote workspace.