Remote IT Support Specialist (L2/L3) – MSP Expert

Hyremote LLC; Wes-Kaap; Remote; ZAR 335,000 - 391,000; Full time

Job summary

Hyremote LLC in South Africa seeks an Information Technology Specialist L2/L3 to deliver frontline IT support for multiple clients. You’ll handle AD, DNS, Windows Server, Office 365, and network connectivity issues, with emphasis on reliability and security.

You’ll work in a collaborative MSP environment, providing voice and chat support, managing ticketing (ConnectWise or similar), and assisting VIP users. 2+ years’ experience required; remote work from SA welcomed.

Qualifications

• 2+ years in IT support, preferably MSP.
• Strong knowledge of AD, M365, DNS, and basic networking.
• Experience with ticketing systems like ConnectWise.
• South Africa residents preferred.

Responsibilities

• Provide IT support via voice and chat.
• Troubleshoot AD, DNS, and Windows Server issues.
• Manage printers, drive mapping, and Office 365 config.
• Recover data and handle security incidents.

Skills

IT Support

Active Directory

Microsoft 365

Networking

Tools

ConnectWise

Job description

Hyremote LLC in South Africa seeks an Information Technology Specialist L2/L3 to deliver frontline IT support for multiple clients. You’ll handle AD, DNS, Windows Server, Office 365, and network connectivity issues, with emphasis on reliability and security.

You’ll work in a collaborative MSP environment, providing voice and chat support, managing ticketing (ConnectWise or similar), and assisting VIP users. 2+ years’ experience required; remote work from SA welcomed.