Senior Remote MSP IT Support Engineer (L1)

Uptime Solutions Ltd; Johannesburg; Remote; ZAR 254,000 - 304,000; Full time

Job summary

Uptime Solutions Ltd seeks an experienced Senior L1 Engineer for a fully remote position in South Africa. You will deliver first-line IT support to MSP customers, troubleshoot issues, manage tickets, and escalate to 3rd line engineers as needed.

The role targets individuals aiming for long-term growth within a mature company. Ideal candidates have at least 2 years in IT service desk, strong MS 365 knowledge, and solid Windows troubleshooting skills, with excellent communication and a

Qualifications

• Previous experience in an IT support role, preferably within an MSP environment.
• Strong knowledge of Microsoft 365 administration.
• Proficiency in Windows operating systems and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with excellent telephone manner.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Ticket Resolution: handle and resolve IT support tickets from educational and business clients.
• Provide 1st and 2nd line IT support for hardware, software, networking, and security issues.
• Offer Microsoft 365 services support including Exchange Online, SharePoint Online, Teams, OneDrive and Intune.
• Troubleshoot connectivity, wireless, firewall, server, endpoint, identity, and performance issues.
• Diagnose and resolve Windows OS-related problems to ensure client systems run smoothly.
• Maintain clear client communication and update on ticket status; document resolutions.

Skills

Microsoft 365 administration

Windows OS troubleshooting

Technical troubleshooting

Communication skills

Tools

Microsoft 365 Admin Center

Job description

Uptime Solutions Ltd seeks an experienced Senior L1 Engineer for a fully remote position in South Africa. You will deliver first-line IT support to MSP customers, troubleshoot issues, manage tickets, and escalate to 3rd line engineers as needed.

The role targets individuals aiming for long-term growth within a mature company. Ideal candidates have at least 2 years in IT service desk, strong MS 365 knowledge, and solid Windows troubleshooting skills, with excellent communication and a