L2 Support Engineer - 12 month contract - Remote | US hours

Supportwave; South Africa; Remote; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Remote work

Job summary

Supportwave is seeking a skilled IT support specialist for a 12-month contract, delivering second-level support for enterprise desktop, network, and server infrastructure in a cloud MSP environment.

Role emphasizes Windows troubleshooting, MS 365 management, AD/GP administration, and TCP/IP/DNS expertise, with a fully remote setup aligned to US EST hours. Strong communication and problem-solving are essential.

Qualifications

• Strong networking knowledge (TCP/IP, DNS).
• MS 365, Windows 11 desktop support, Active Directory/Group Policy.
• Windows server administration and troubleshooting.
• Excellent communication and critical thinking.

Responsibilities

• Provide second-level technical support for enterprise desktop, network, and server infrastructure.
• Troubleshoot Windows and Microsoft 365 issues; manage Active Directory and Group Policy.
• Document issues and escalate to senior teams as needed.
• Work remotely aligned to US EST hours.

Skills

Networking basics (TCP/IP, DNS)

MS 365

Windows 11 support

Active Directory/Group Policy

Windows Server

Troubleshooting

Communication

Critical thinking

Azure (preferred)

Tools

Azure

Job description

This 12-month contract role delivers second-level technical support for enterprise desktop, network, and server infrastructure at a cloud MSP. Responsibilities include advanced Windows troubleshooting, Microsoft 365 management, Active Directory and Group Policy administration, TCP/IP and DNS resolution, plus Windows server maintenance with detailed documentation and escalation to senior teams. Work fully remote aligned to US EST hours.

Requirements

• Strong networking knowledge (TCP/IP, DNS)
• MS 365, Windows 11 desktop support, Active Directory/Group Policy
• Windows server administration and troubleshooting
• Excellent communication and critical thinking

Preferred

• Microsoft Azure
• Remote Desktop Services
• ITIL

This role is with a well-established cloud-based MSP trusted by enterprise clients worldwide for managed IT services.