Remote Insurance Claims Handler

Placements24; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Health benefits

Training & development

Job summary

Placements24 is seeking a dedicated Remote Insurance Claims Handler to join their fully remote team serving clients in and around Paarl. You will manage the complete lifecycle of insurance claims from initial notification through to settlement, communicating with policyholders and processing payments from your home office.

This role emphasizes organization, empathy, and timeliness, with opportunities for professional development and a supportive virtual team environment.

Qualifications

• Experience in insurance claims handling or related customer service role.
• Understanding of insurance principles and policy documentation.
• Excellent written and verbal communication with a customer-centric approach.
• Proficiency with claims management software and standard office tools.
• Ability to manage a caseload independently in a remote environment.
• High school diploma or equivalent; additional qualifications are a plus.

Responsibilities

• Receive and log new insurance claims, verify policy coverage and details.
• Communicate with policyholders to gather information and provide updates.
• Assess claim validity and extent according to policy terms.
• Process claim payments accurately and in line with settlement guidelines.
• Maintain detailed electronic records of all claim activities and correspondence.
• Collaborate with internal and external stakeholders to resolve complex issues.

Skills

Insurance claims handling

Customer service

Communication skills

Remote work readiness

Organizational skills

Education

High school diploma or equivalent

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote Insurance Claims Handler to join their fully remote team, serving clients in and around Paarl . This role involves managing the entire lifecycle of an insurance claim from initial notification through to settlement, ensuring efficient and empathetic handling. You will be responsible for communicating with policyholders, assessing claim validity, and processing payments in a timely manner, all from your home office. This is a fantastic opportunity for an organized individual to build a successful career in insurance remotely, contributing to client satisfaction and operational excellence.

Key Responsibilities

• Receive and log new insurance claims, verifying policy coverage and details.


• Communicate empathetically and professionally with policyholders to gather necessary information and provide updates.


• Assess the validity and extent of claims, ensuring adherence to policy terms and conditions.


• Process claims payments accurately and efficiently, adhering to settlement guidelines.


• Maintain detailed and organized electronic records of all claim activities and correspondence.


• Collaborate with internal teams and external stakeholders as needed to resolve complex claim issues.

Requirements

• Previous experience in insurance claims handling or a related customer service role.


• Strong understanding of insurance principles and policy documentation.


• Excellent communication skills, both written and verbal, with a customer-centric approach.


• Proficiency in using claims management software and standard office productivity tools.


• Ability to manage a caseload independently and meet deadlines in a remote work environment.


• High school diploma or equivalent; further qualifications are a plus.

Benefits

• Competitive annual salary with potential for performance-based increases.


• Fully remote working arrangement with flexibility in hours.


• Comprehensive health and wellness benefits package.


• Opportunities for ongoing training and professional development.


• Supportive virtual team environment and resources to succeed from home.