Remote HVAC Systems Analyst & Diagnostics Specialist

Placements24; Durban; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive remote salary and bonuses

Flexible working hours

Health, dental, and vision insurance

Home office equipment & internet

Continuous learning in HVAC

Job summary

Placements24 is seeking a highly motivated Remote HVAC Systems Analyst & Support Specialist to join their team, supporting clients and field technicians across South Africa from a fully remote setup. You will focus on remote diagnostics, system analysis, and expert guidance to resolve complex HVAC issues, optimize performance, and ensure efficient installations managed by field teams.

This role is within the Installation & Maintenance division and offers flexible hours, a competitive remote

Qualifications

• Extensive experience in HVAC system analysis, diagnostics, and troubleshooting, ideally with remote support.
• Strong knowledge of HVAC components, control systems, and common failure modes.
• Proficiency with remote diagnostic tools, monitoring software, and ticketing systems.
• Excellent analytical and problem-solving skills, with the ability to interpret complex technical data.
• Exceptional communication and interpersonal skills, able to explain technical concepts clearly to both technical and non-technical audiences.
• Must be able to work independently and manage time effectively in a fully remote work environment.

Responsibilities

• Provide remote technical support and troubleshooting for HVAC systems using diagnostic software and client-provided data.
• Analyze system performance data to identify trends, potential issues, and opportunities for optimization.
• Develop and maintain technical documentation, including troubleshooting guides and best practice manuals for remote support.
• Communicate effectively with field technicians, offering clear instructions and solutions to complex installation and maintenance challenges.
• Collaborate with the engineering and product development teams to provide feedback on system design and performance issues identified remotely.
• Manage incoming support requests, ensuring timely and effective resolution within defined service level agreements.

Skills

HVAC analysis

Diagnostics

Remote support

Data interpretation

Communication

Remote work autonomy

Tools

Diagnostic software

Monitoring software

Ticketing systems

Job description

Placements24 is seeking a highly motivated Remote HVAC Systems Analyst & Support Specialist to join their team, supporting clients and field technicians across South Africa from a fully remote setup. You will focus on remote diagnostics, system analysis, and expert guidance to resolve complex HVAC issues, optimize performance, and ensure efficient installations managed by field teams.

This role is within the Installation & Maintenance division and offers flexible hours, a competitive remote