Remote Guest Services Coordinator - Luxury Hospitality

Phoenix Recruitment Limited; Stellenbosch; Remoto; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work environment

Flexible hours

Health and wellness benefits

Descrizione del lavoro

Phoenix Recruitment Limited is seeking a Guest Services Coordinator to manage remote guest experiences and support operations. You will act as a liaison between guests and service departments, handling inquiries, coordinating services, and addressing issues to ensure guest satisfaction.

The role emphasizes exceptional communication, strong organizational skills, and a proactive approach to guest care in a fully remote environment.

Competenze

• Experience in guest services, customer support, or hospitality.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and online communication tools.
• Organised with ability to handle multiple tasks remotely.

Mansioni

• Respond promptly to guest inquiries via email, phone, or chat.
• Coordinate services such as transportation and dining for guests.
• Identify and resolve guest issues, escalating when needed.
• Maintain accurate guest records in the CRM system.
• Liaise with housekeeping, maintenance, and F&B to ensure timely service delivery.
• Collect guest feedback and support service improvements.

Conoscenze

Guest services experience

CRM familiarity

Excellent communication

Problem-solving

Remote service delivery

Formazione

High school diploma

Strumenti

CRM software

Online tools

Descrizione del lavoro

Phoenix Recruitment Limited is seeking a Guest Services Coordinator to manage remote guest experiences and support operations. You will act as a liaison between guests and service departments, handling inquiries, coordinating services, and addressing issues to ensure guest satisfaction.

The role emphasizes exceptional communication, strong organizational skills, and a proactive approach to guest care in a fully remote environment.