Remote Field Support Engineer

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Competitive remote salary

Flexible remote work

Health insurance

Job summary

Placements24 seeks a proactive Remote Field Support Engineer to guide field technicians remotely across the Free State region, ensuring rapid resolution of complex issues.

You will diagnose problems using remote tools, develop procedures, and train staff to maintain high equipment reliability. A strong engineering background and clear communication are essential for success.

Qualifications

• Experience in field support or technical support roles with emphasis on remote assistance.
• Ability to diagnose issues across mechanical, electrical and software systems.
• Bachelor's degree in Engineering or related technical field, or equivalent.

Responsibilities

• Provide remote technical support to field technicians for installation, maintenance and repair.
• Diagnose complex equipment and system issues using remote monitoring tools.
• Develop clear troubleshooting procedures and technical documentation for field staff.
• Analyze performance data and reports to identify trends and proactive solutions.
• Collaborate with engineering and product teams to improve reliability.
• Conduct remote training sessions for field personnel on new equipment.

Skills

Remote field support

Diagnostic tools

Data analysis

Communication skills

Education

Bachelor's in Engineering

Tools

Remote access tools

Diagnostic software

Data analysis platforms

Job description

About the Role

Our client is seeking a proactive and technically adept Remote Field Support Engineer to join their distributed team, focusing on supporting operations in and around Welkom . This role requires an individual capable of providing expert-level technical assistance and problem resolution for field-based installations and maintenance challenges, primarily through remote channels. You will leverage advanced diagnostic tools and collaborative platforms to guide on-site technicians and resolve complex issues without direct physical presence. This is an exceptional opportunity for a skilled engineer who thrives in a remote setting, excels at problem-solving, and can effectively communicate technical guidance to support teams across various locations, contributing to operational continuity in the Free State .

Key Responsibilities

• Provide remote technical support and guidance to field technicians for installation, maintenance, and repair tasks.
• Diagnose complex equipment and system issues using remote monitoring and diagnostic tools.
• Develop clear, step-by-step troubleshooting procedures and technical documentation for field staff.
• Analyze performance data and issue reports to identify trends and recommend proactive solutions.
• Collaborate with engineering and product teams to address recurring technical challenges and improve product reliability.
• Conduct remote training sessions for field personnel on new equipment and troubleshooting techniques.

Requirements

• Proven experience in a Field Support Engineer , Technical Support, or similar role, with a strong emphasis on remote assistance.
• Expertise in diagnosing and resolving technical issues across mechanical, electrical, and software systems.
• Proficiency with remote access tools, diagnostic software, and data analysis platforms.
• Excellent communication skills, with the ability to explain complex technical concepts clearly to non-technical staff.
• A strong understanding of installation and maintenance processes, even without direct on-site involvement.
• Bachelor's degree in Engineering or a related technical field, or equivalent practical experience for this Free State role.

Benefits

• Competitive remote salary and potential for performance bonuses.
• Flexible remote working arrangements, allowing for work from any location.
• Comprehensive health, dental, and vision insurance coverage.
• Generous allowance for home office setup and professional development.
• Access to cutting-edge remote support technologies and a collaborative virtual team environment.