Remote E-commerce Operations Expert

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive annual salary

Health insurance coverage

Performance-based bonuses

Employee discounts on product range

Professional development and online培训

Flexible working hours

Home office setup allowance

Annual leave and public holidays

Job summary

Placements24 is seeking a proactive Remote E-commerce Operations Specialist to manage and optimize our online store, from product listing and order fulfillment to customer service and inventory management. This fully remote role supports driving sales growth and a seamless customer experience from your home office.

You will collaborate with marketing on promotions, monitor inventory across channels, and analyze sales data to identify trends and optimization opportunities.

Qualifications

• 3+ years of experience in e-commerce operations, online retail management, or a related digital role.
• Proven experience managing online product listings, order fulfillment, and customer service for an e-commerce business.
• Proficiency with e-commerce platforms (Shopify, Magento, WooCommerce) and CRM systems.

Responsibilities

• Manage and maintain product listings on the e-commerce platform, including descriptions, images, pricing, and inventory levels.
• Oversee the order fulfillment process, ensuring timely and accurate picking, packing, and shipping of online orders.
• Monitor and respond to customer inquiries via email, chat, and phone, providing exceptional support and resolving issues promptly.
• Manage inventory levels across all online channels, coordinating with warehouse teams to ensure stock accuracy and prevent stockouts.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for improvement.
• Implement and optimize e-commerce strategies to enhance user experience, conversion rates, and customer retention.
• Collaborate with marketing teams on promotional activities, product launches, and digital marketing campaigns.
• Ensure the e-commerce website is functioning correctly, reporting any technical issues for prompt resolution.
• Develop and maintain documentation for e-commerce processes and procedures.
• Stay updated on e-commerce best practices, emerging technologies, and industry trends.

Skills

E-commerce operations

Product listings management

Order fulfillment

Customer service

Data analysis

Remote work

Communication

Tools

Shopify

Magento

WooCommerce

CRM systems

Job description

Placements24 is seeking a proactive Remote E-commerce Operations Specialist to manage and optimize our online store, from product listing and order fulfillment to customer service and inventory management. This fully remote role supports driving sales growth and a seamless customer experience from your home office.

You will collaborate with marketing on promotions, monitor inventory across channels, and analyze sales data to identify trends and optimization opportunities.