Remote E-commerce Community Leader & Growth Advocate

Placements24; Benoni; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Professional development

Flexible schedule

Collaborative virtual team

Job summary

Placements24 is seeking a vibrant E-commerce Community Manager to join a fully remote team, driving a loyal customer base and a strong online brand presence across South Africa. You will be the brand voice on social platforms, engage with customers, respond to inquiries, and create a positive community experience.

This role emphasizes social media savvy, content creation, and customer engagement, with opportunities to shape the online community and contribute to growth from home within a

Qualifications

• Proven experience in community management, social media management, or customer engagement roles.
• Excellent written and verbal communication skills.
• Strong understanding of social media platforms and best practices for community building.
• Experience with social media monitoring and management tools.
• Ability to empathize with customers and work remotely.
• Self-motivated with the ability to work independently and collaboratively.

Responsibilities

• Develop and execute strategies to grow and engage the online community across social platforms and forums.
• Monitor conversations, respond to comments promptly, and foster positive interactions.
• Create and share engaging content (posts, stories, polls) that resonates with the audience.
• Serve as the primary contact for inquiries and feedback on social media and community sites.
• Identify and engage brand advocates and influencers to expand reach and credibility.
• Analyze engagement metrics and report KPIs to refine strategy.

Skills

Community management

Social media management

Copywriting

Communication skills

Job description

Placements24 is seeking a vibrant E-commerce Community Manager to join a fully remote team, driving a loyal customer base and a strong online brand presence across South Africa. You will be the brand voice on social platforms, engage with customers, respond to inquiries, and create a positive community experience.

This role emphasizes social media savvy, content creation, and customer engagement, with opportunities to shape the online community and contribute to growth from home within a