E-commerce Community Engagement Lead

Placements24; Richards Bay; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks an energetic E-commerce Community Manager to grow and nurture the online community, act as the voice of the brand, and drive customer engagement.

You will monitor conversations, respond to inquiries, develop engagement strategies, moderate discussions, and coordinate community events, with opportunities for performance-based bonuses and clear career progression.

Qualifications

• Proven experience as a Community Manager or similar role.
• Excellent communication and customer service skills.
• Proven ability to build and nurture online communities.
• Familiarity with social media management and monitoring tools.
• Understanding of e-commerce operations and customer journey.
• Ability to handle challenging customer interactions with diplomacy.

Responsibilities

• Monitor and engage with the online community across social platforms.
• Respond to inquiries and feedback in a brand-consistent manner.
• Develop and implement engagement strategies to foster advocacy.
• Moderate discussions to ensure a positive environment.
• Escalate issues to internal teams for resolution.
• Organize community events, contests, and initiatives.

Skills

Community management

Social media

Customer service

Communication

Relationship building

Moderation

Job description

Placements24 in Richards Bay, KwaZulu-Natal, seeks an energetic E-commerce Community Manager to grow and nurture the online community, act as the voice of the brand, and drive customer engagement.

You will monitor conversations, respond to inquiries, develop engagement strategies, moderate discussions, and coordinate community events, with opportunities for performance-based bonuses and clear career progression.