Remote Dispatch Manager

Placements24; Sandton; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Remote work

Bonuses

Tech stack access

Leadership development

Autonomy culture

Job summary

Placements24 is seeking an experienced Remote Dispatch Manager to lead dispatch operations from a remote location. You will manage a dispersed team, coordinate drivers with clients, and ensure timely movement of goods across networks.

The role requires strong leadership, logistics expertise, and proficiency with dispatch software. You will collaborate with multiple departments in a remote-first environment to optimize performance and client satisfaction.

Qualifications

• Proven experience in a dispatch management or supervisory role in logistics/transportation.
• Experience leading remote teams and operations.
• Strong knowledge of logistics planning, route optimization and fleet management.

Responsibilities

• Lead, mentor, and manage a team of remote dispatchers, setting performance objectives and providing feedback.
• Oversee daily scheduling, routing, and execution of transportation operations, ensuring efficiency and deadlines.
• Implement and refine dispatch protocols to enhance effectiveness and control costs.
• Utilize dispatch software and tracking systems to monitor fleet performance and address delays.
• Act as primary contact for escalated dispatch issues and coordinate resolutions with stakeholders.
• Analyze dispatch data to identify trends and report KPIs to senior management.

Skills

Remote leadership

Dispatch management

Team supervision

Logistics planning

Communication

GPS tracking

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client is looking for an experienced and dynamic Remote Dispatch Manager to lead their dispatch operations from a remote location. This role involves overseeing a team of dispatchers, managing daily logistics, and ensuring the efficient and timely movement of goods across extensive networks. You will leverage technology and strong communication skills to coordinate effectively with drivers, clients, and internal departments. This is a key leadership position for an individual who thrives in a remote-first environment and possesses a deep understanding of transportation and logistics management, ensuring optimal performance and client satisfaction.

Key Responsibilities

• Lead, mentor, and manage a team of remote dispatchers , setting clear performance objectives and providing regular feedback.
• Oversee the daily scheduling, routing, and execution of all transportation operations, ensuring efficiency and adherence to deadlines.
• Implement and refine dispatch protocols and procedures to enhance operational effectiveness and cost control.
• Utilize dispatch software and tracking systems to monitor fleet performance and proactively address any potential issues or delays.
• Serve as the primary point of contact for escalated dispatch-related issues, coordinating resolutions with relevant stakeholders.
• Analyze dispatch data to identify performance trends, develop strategic improvements, and report on key metrics to senior management.

Requirements

• Proven experience in a dispatch management or supervisory role within the transportation or logistics industry.
• Demonstrated experience successfully managing remote teams and operations.
• Strong understanding of logistics planning , route optimization, and fleet management principles.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with dispatch software, GPS tracking systems, and online collaboration tools .
• Ability to work autonomously and make critical decisions in a fast-paced, remote setting.

Benefits

• Competitive monthly salary with remote work flexibility and potential for bonuses.
• Opportunity to lead a dispersed team and shape remote operational strategies.
• Access to advanced dispatch and logistics management technology.
• Professional development opportunities in leadership and remote team management.
• A culture that values autonomy, innovation, and efficient remote collaboration.