Remote Dispatcher - Logistics

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Professional growth opportunities

Collaborative virtual team

Company tools provided

Vital supply chain role

Job summary

Placements24 seeks a skilled Remote Dispatcher to manage logistics coordination for transportation services. This remote role assigns routes, monitors driver progress, and ensures timely, safe deliveries.

You will be the main point of contact for drivers and clients, making quick decisions under pressure. The ideal candidate has dispatch or logistics experience, familiarity with dispatch software and GPS tracking, and excellent verbal and written communication.

Qualifications

• Prior dispatch or logistics coordination experience.
• Familiarity with dispatch software, GPS tracking, and communications platforms.
• High school diploma; further logistics education is a plus.

Responsibilities

• Assign routes and schedules to drivers daily.
• Monitor driver progress in real time.
• Communicate with clients about deliveries and delays.
• Maintain dispatch logs and records.
• Identify bottlenecks to improve service efficiency.

Skills

Verbal communication

Written communication

Decision making

Independent work

Education

High school diploma

Logistics education

Tools

Dispatch software

GPS tracking

Communication platforms

Job description

About the Role

Our client is seeking a skilled and organized Remote Dispatcher to manage the logistical coordination of their transportation services. This position operates entirely remotely, focusing on assigning routes, monitoring driver progress, and ensuring the efficient movement of goods. You will be the central point of contact for drivers and clients, making critical decisions to ensure timely and safe deliveries. This role requires a calm demeanor under pressure, excellent communication abilities, and a strong understanding of logistics and dispatch operations. It's a great chance to contribute to a critical function from the comfort of your home office.

Key Responsibilities

• Assign daily routes and schedules to drivers based on delivery requirements, driver availability, and vehicle capacity.
• Monitor driver progress in real-time using GPS tracking and communication tools.
• Respond promptly to driver inquiries, providing support and resolving any immediate operational issues.
• Communicate effectively with clients regarding delivery schedules, updates, and any potential delays.
• Maintain accurate logs and records of all dispatch activities, deliveries, and exceptions.
• Proactively identify and address potential logistical bottlenecks to ensure service efficiency.

Requirements

• Previous experience in a dispatch or logistics coordination role, preferably in transportation.
• Familiarity with dispatch software, GPS tracking systems, and communication platforms.
• Excellent problem-solving and decision-making skills, particularly in fast-paced scenarios.
• Strong verbal and written communication skills for clear interaction with drivers and stakeholders.
• Ability to work independently and manage multiple tasks effectively in a remote setting.
• High school diploma or equivalent; further education in logistics is a plus.

Benefits

• Competitive salary with remote work flexibility.
• Opportunities for professional growth and skill development.
• A supportive and collaborative virtual team environment.
• Company-provided tools and software for seamless remote operation.
• Contribute to a vital part of the company's supply chain operations.