Remote Digital Banking Specialist

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 is seeking a Digital Banking Specialist to drive the development, implementation, and optimization of our digital banking platforms from a remote home office in South Africa. You will shape the customer journey, enhance UX, and ensure secure, seamless online and mobile transactions across the bank's digital channels.

The role requires 3-5 years in digital banking or product management, strong UX/UI knowledge, and Agile collaboration with cross-functional teams.

Qualifications

• Bachelor's degree in Business, Marketing, IT or related field.
• 3-5 years in digital banking, product management or related tech role.
• Proven track record of launching digital financial products.
• Strong UX/UI, customer journey mapping, and analytics knowledge.

Responsibilities

• Develop and implement strategies for digital banking products and services.
• Enhance the user experience (UX) of online and mobile banking platforms.
• Analyze customer feedback and usage data to identify areas for improvement.
• Collaborate with IT, marketing, and operations teams to launch new digital features and initiatives.
• Ensure the security and compliance of digital banking channels.
• Monitor industry trends and competitor activities in digital banking.
• Manage the product lifecycle for digital banking solutions.
• Create compelling content and communication strategies for digital platforms.
• Provide support and training to internal teams on digital banking tools.

Skills

Digital banking

UX design

Product management

Agile

Project management

Remote collaboration

Education

Bachelor's degree in Business/IT

Job description

About the Role

Our client, a forward-thinking financial institution, is actively seeking a skilled and innovative Digital Banking Specialist to join their fully remote team. This role is crucial in driving the development, implementation, and optimization of the bank's digital banking platforms and services. The ideal candidate will possess a deep understanding of digital financial technologies, user experience (UX) design principles, and customer journey mapping. You will be responsible for enhancing the online and mobile banking experience, ensuring seamless and secure digital transactions for our diverse customer base across South Africa. This is a unique opportunity for a tech-savvy professional to shape the future of digital finance from the comfort of their home office, contributing to a digital-first strategy. We are committed to providing cutting-edge digital solutions that meet the evolving needs of our customers. The position requires a proactive approach to identifying digital trends and implementing innovative features that enhance customer engagement and operational efficiency. This role offers significant autonomy and the chance to be at the forefront of digital banking innovation, making financial services more accessible and user-friendly.

Key Responsibilities

• Develop and implement strategies for digital banking products and services.
• Enhance the user experience (UX) of online and mobile banking platforms.
• Analyze customer feedback and usage data to identify areas for improvement.
• Collaborate with IT, marketing, and operations teams to launch new digital features and initiatives.
• Ensure the security and compliance of digital banking channels.
• Monitor industry trends and competitor activities in digital banking.
• Manage the product lifecycle for digital banking solutions.
• Create compelling content and communication strategies for digital platforms.
• Provide support and training to internal teams on digital banking tools.

Requirements

• Bachelor's degree in Business, Marketing, IT, or a related field.
• Minimum of 3-5 years of experience in digital banking, product management, or a related technology role.
• Proven experience in developing and launching digital financial products.
• Strong understanding of UX/UI principles, customer journey mapping, and digital analytics.
• Familiarity with agile development methodologies.
• Excellent project management and communication skills.
• Ability to work independently and collaboratively in a remote team environment.
• Knowledge of banking regulations related to digital channels.
• Passion for technology and innovation in the financial services sector.

Benefits

• Competitive salary and potential performance bonuses.
• Comprehensive benefits package, including health insurance and retirement savings.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development and skill enhancement in digital finance.
• Be part of a dynamic team driving digital transformation in banking.
• Contribute to innovative financial solutions accessible from anywhere.