Remote Digital Banking Specialist

Placements24; Rustenburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary with incentives

Professional development budget

Comprehensive medical and dental cover

Job summary

Placements24 is recruiting a Digital Banking Specialist to join a fully remote team in South Africa. You will shape the digital banking experience, manage product lifecycles, and collaborate across IT, marketing and service teams to deliver user-centric online banking enhancements.

You will analyze user data, drive optimization initiatives, and stay ahead of fintech trends, all while working in a flexible, remote environment.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum of 4 years in digital banking, product management, or related role.
• Proven track record of developing and launching successful digital products or features.
• Strong understanding of user experience (UX) principles and design thinking.

Responsibilities

• Develop and implement strategies to enhance the digital banking user experience across web and mobile platforms.
• Analyze user behavior and feedback to identify areas for improvement in digital banking services.
• Manage the lifecycle of digital banking products from ideation to launch and optimization.
• Collaborate with IT, marketing and customer service to ensure seamless integration of digital banking solutions.
• Monitor KPIs for digital banking channels and report progress to stakeholders.
• Stay updated on fintech trends and emerging technologies relevant to digital banking.

Skills

Digital banking

Product management

UX principles

Agile methodologies

Remote collaboration

Education

Bachelor's degree in Business Administration, Marketing, IT, or related field

Tools

Google Analytics

Adobe Analytics

Job description

About the Role

Our client is a forward-thinking financial institution seeking a dedicated Digital Banking Specialist to join their expanding remote team. This role is entirely remote, offering unparalleled flexibility to individuals passionate about revolutionizing online financial services. As a Digital Banking Specialist, you will be at the forefront of enhancing our digital platforms, ensuring a seamless and intuitive user experience for our diverse clientele. You will play a crucial role in developing, implementing, and optimizing digital banking products and services, driving engagement and customer satisfaction. This is an exciting opportunity to shape the future of digital finance from anywhere in **South Africa**, contributing significantly to our **Banking & Finance** operations.

Key Responsibilities

• Develop and implement strategies to enhance the digital banking user experience across all platforms (web, mobile app).
• Analyze user behavior and feedback to identify areas for improvement in digital banking services.
• Manage the lifecycle of digital banking products, from ideation to launch and ongoing optimization.
• Collaborate with IT, marketing, and customer service teams to ensure seamless integration of digital banking solutions.
• Monitor key performance indicators (KPIs) for digital banking channels and report on progress.
• Stay abreast of emerging technologies and trends in digital finance and fintech.
• Assist in the development and execution of digital marketing campaigns to promote online banking services.
• Provide support and training to internal teams on new digital banking features.
• Troubleshoot and resolve issues related to digital banking platforms.
• Ensure compliance with all regulatory requirements for digital financial services.

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 4 years of experience in digital banking, product management, or a related role within the **Banking & Finance** industry.
• Proven track record of developing and launching successful digital products or features.
• Strong understanding of user experience (UX) principles and design thinking.
• Experience with web and mobile analytics tools (e.g., Google Analytics, Adobe Analytics).
• Excellent project management and organizational skills, with the ability to manage multiple priorities.
• Exceptional communication and collaboration skills, suited for a remote work environment.
• Familiarity with agile development methodologies is a plus.
• Self-motivated and able to work independently with minimal supervision.
• Proficiency in digital banking platforms and related technologies.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary and performance-based incentives.
• Comprehensive medical and dental insurance coverage.
• Retirement savings plan with employer matching.
• Generous professional development budget.
• Opportunity to work with cutting-edge digital financial technologies.
• Be part of an innovative and growth-oriented team.