Remote Consultant - Customer Experience Strategy

Placements24; Soweto; Hybrid; ZAR 520,000 - 760,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Comprehensive health and retirement

Job summary

Placements24 is seeking an innovative Customer Experience Strategy Consultant to join a fully remote team. You will guide clients in designing journeys that drive loyalty and growth using insights, digital engagement, and service design to transform customer interactions.

Qualified candidates have a Bachelor’s degree and 4+ years in CX or related consulting, with strong data analysis, virtual workshop facilitation, and stellar communication to influence stakeholders.

Qualifications

• Bachelor's degree required.
• 4+ years in CX or related consulting roles.
• Ability to analyze customer data and translate insights into strategies.
• Strong understanding of journey mapping, service design, and digital marketing.

Responsibilities

• Develop comprehensive customer experience strategies aligned with client goals.
• Map customer journeys and identify pain points and moments of truth.
• Design solutions to enhance engagement across touchpoints.
• Advise on digital tools to support experiences.
• Facilitate virtual workshops with client teams.

Skills

Customer experience

Data analysis

Presentation skills

Stakeholder management

Virtual facilitation

Education

Bachelor's degree in Marketing, Business, Design, or related field

Job description

About the Role

Our client is seeking an innovative and client-centric Consultant focused on Customer Experience Strategy to join their fully remote team. This role is essential for guiding clients in designing and implementing exceptional customer journeys that drive loyalty and business growth. You will leverage your expertise in customer insights, digital engagement, and service design to help organizations transform their customer interactions. This is a fantastic opportunity to shape customer experiences remotely for a diverse portfolio of clients.

Key Responsibilities

• Develop comprehensive customer experience strategies aligned with client brand and business goals.
• Map current customer journeys and identify key moments of truth and pain points.
• Design innovative solutions to enhance customer engagement and satisfaction across all touchpoints.
• Advise clients on digital tools and technologies that support superior customer experiences.
• Facilitate virtual workshops with client teams to co-create customer-centric solutions.

Requirements

• Bachelor's degree in Marketing, Business, Design, or a related field.
• 4+ years of experience in customer experience, marketing strategy, or related consulting roles.
• Proven ability to analyze customer data and translate insights into actionable strategies.
• Strong understanding of customer journey mapping , service design, and digital marketing principles.
• Excellent virtual communication, presentation, and stakeholder management skills.

Benefits

• Competitive salary and performance-based incentives.
• Full remote work flexibility, enabling work from anywhere.
• Opportunities for professional development and training in CX best practices.
• Comprehensive health and retirement benefits package.
• Be part of a client-focused team dedicated to creating memorable customer experiences.