Remote Customer Support Specialist - KPI-Driven Support Pro

SupportYourApp; Cape Town; Remote; ZAR 331,000 - 588,000; Full time

Benefits offered by this job

Remote work option

USD compensation

No time-tracking

International environment

Job summary

SupportYourApp is seeking a Customer Support Consultant for short-term engagement. You will provide high-quality email and live support, following SOPs, and maintain ticket documentation across 60 languages in global projects.

Ideal candidates have Zendesk experience, KPI familiarity, and the ability to resolve 80–100 tickets per shift while adhering to shift schedules. Remote cooperation is offered, with USD compensation and a collaborative, trust-based culture.

Qualifications

• Excellent written and verbal English communication (C1).
• Experience in customer service (email-based).
• Ability to resolve 80–100 tickets per shift.
• Reliable in meeting shift schedules and deadlines.
• Proactive attitude toward learning and continuous improvement.

Responsibilities

• Provide prompt and accurate support to users by resolving tickets per project procedures and quality expectations.
• Follow SOP guidelines for tone, accuracy, escalation, and ticket categorization.
• Document all user interactions clearly in the support platform.
• Carry out daily tasks to support operational excellence (knowledge review, internal communications, reporting).
• Maintain understanding of project workflows, updates, and service goals.
• Strive to meet or exceed KPIs and project metrics.
• Coordinate with Team Lead for issue resolution and schedule-related requests.

Skills

Strong communication

Attention to detail

Independent worker

Reliability with shifts

Proactive learner

Adaptability

Customer service experience

Experience with KPIs

Tools

Zendesk

Job description

SupportYourApp is seeking a Customer Support Consultant for short-term engagement. You will provide high-quality email and live support, following SOPs, and maintain ticket documentation across 60 languages in global projects.

Ideal candidates have Zendesk experience, KPI familiarity, and the ability to resolve 80–100 tickets per shift while adhering to shift schedules. Remote cooperation is offered, with USD compensation and a collaborative, trust-based culture.