Remote Seasonal Customer Support Consultant

SupportYourApp; Cape Town; Remote; ZAR 332,000 - 442,000; Full time

Benefits offered by this job

Fully remote work

Seasonal contract

USD compensation

Referral rewards

Job summary

SupportYourApp in a global context seeks a Customer Support Consultant (short-term) to deliver Level-1 support via email and social media, with live chat to be added later. You will handle e-commerce inquiries, order status changes, tracking requests, and returns, while addressing basic product questions in clear, customer-friendly language.

The role requires elite English (C1), at least 6 months of experience in fast-paced customer service, familiarity with CRM systems, and strong

Qualifications

• At least 6 months of customer service experience in a fast-paced environment.
• Familiarity with the guitar business or the music industry (e.g., playing an instrument, or experience in music retail or with musical instrument brands).
• Strong problem-solving and troubleshooting skills with close attention to detail.
• Ability to multitask and prioritize effectively.
• Familiarity with CRM systems and basic technical support.
• Ability to communicate clearly, professionally and empathetically with customers.
• Strong interpersonal skills and a team-player attitude.
• Personal laptop/computer with Windows 11, macOS Sequoia or newer, or Linux; stable internet connection (min 50 Mbps down, 40 Mbps up); backup power/internet for 4 hours.

Responsibilities

• Deliver Level-1 support via email and social media; live chat to be added in future.
• Handle e-commerce order inquiries, including status and changes.
• Respond to tracking number requests and resolve delivery issues.
• Process returns and guide customers through returns.
• Troubleshoot basic product and technical questions for non-technical customers.
• Respond to inquiries per SLA and procedures.
• Use FAQs/knowledge base to provide fast, accurate answers.
• Escalate complex/high-priority issues to internal teams when needed.

Skills

English (C1)

Customer service

Music industry

Problem solving

Multitasking

CRM systems

Communication

Team player

Laptop + internet

Job description

SupportYourApp in a global context seeks a Customer Support Consultant (short-term) to deliver Level-1 support via email and social media, with live chat to be added later. You will handle e-commerce inquiries, order status changes, tracking requests, and returns, while addressing basic product questions in clear, customer-friendly language.

The role requires elite English (C1), at least 6 months of experience in fast-paced customer service, familiarity with CRM systems, and strong