Remote Customer Support Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Virtual training

Career advancement

Company equipment

Paid time off

Job summary

Placements24 in South Africa is seeking a Remote Customer Support Specialist to assist customers via email, chat, and phone from home, addressing inquiries and resolving issues with accurate information.

You will maintain CRM records, educate customers on features, and contribute to high satisfaction ratings while participating in virtual training to stay current with products and procedures.

Qualifications

• Minimum of 2 years in a customer support or call center environment.
• Excellent written and verbal English communication.
• Proficiency with CRM software and customer support tools.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues, escalating to senior staff when needed.
• Maintain detailed records of customer interactions in the CRM system.
• Educate customers on product features, services, and best practices.
• Contribute to team goals by achieving high customer satisfaction ratings.
• Attend virtual meetings and training sessions to stay updated on products and procedures.

Skills

Customer support

CRM software

Communication skills

Problem solving

Job description

About the Role

Our client is looking for a dedicated Remote Customer Support Specialist to join their expanding virtual team, supporting customers primarily in the Gauteng region and beyond. This role is fully remote, offering flexibility and the opportunity to provide exceptional service from the comfort of your own home. You will be instrumental in assisting customers with inquiries, resolving issues, and ensuring a positive user experience. We are committed to building a strong, distributed team that values collaboration, communication, and delivering outstanding support, regardless of physical location. This is an ideal position for a self-motivated individual seeking a fulfilling career in customer service without the need for commuting to an office in Pretoria .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone, providing accurate information and solutions.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to senior support staff when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Educate customers on product features, services, and best practices to enhance their experience.
• Contribute to team goals by accomplishing related results as needed, focusing on high customer satisfaction ratings.
• Actively participate in virtual team meetings and training sessions to stay updated on products and procedures.

Requirements

• Minimum of 2 years of experience in a customer support or call center environment.
• Excellent written and verbal communication skills in English, with a clear and professional tone.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• A dedicated, quiet workspace with a reliable high-speed internet connection, required for this remote position.
• Ability to work independently and manage time effectively without direct supervision.

Benefits

• Competitive salary with regular performance reviews.
• Fully remote work arrangement, offering ultimate flexibility.
• Access to virtual training and professional development resources.
• Opportunities for advancement within the customer support department.
• Company-provided equipment (laptop, necessary peripherals).
• Paid time off and holidays.