Remote Customer Support Specialist

Placements24; George; Remote; ZAR 360,000 - 520,000; Full time

Job summary

Placements24 is seeking an experienced Remote Customer Support Specialist to join their entirely remote team servicing customers across George and beyond. You will provide top-tier support via phone, email, and chat, diagnose and resolve issues, and document interactions in the CRM.

The role requires at least 2 years in customer support and strong communication skills. Benefits include health insurance and paid time off.

Qualifications

• Minimum 2 years in a dedicated customer support role.
• Exceptional written and verbal communication skills, tailored for remote interactions.
• Proficiency with helpdesk software and remote collaboration tools.
• Ability to work independently and manage time effectively in a remote setting.
• A strong understanding of customer service principles and best practices.

Responsibilities

• Provide outstanding customer support via phone, email, and chat platforms, adhering to company service level agreements.
• Diagnose and resolve technical and non-technical customer issues accurately and efficiently.
• Document all customer interactions and resolutions meticulously within the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Gather customer feedback to identify areas for service improvement.

Skills

Customer service

Written and verbal communication

Remote work

Time management

Education

High school diploma

Tools

Helpdesk software

Remote collaboration tools

Job description

About the Role

Our client is seeking an experienced and motivated Remote Customer Support Specialist to join their entirely remote team, servicing customers across George and beyond. In this role, you will be instrumental in providing top-tier support, addressing customer needs with efficiency and a high degree of professionalism. This is a fully remote position, offering the flexibility to work from anywhere, provided you have a stable internet connection and a dedicated workspace. You will be an integral part of a forward-thinking company that prioritizes employee well-being and fosters a culture of continuous improvement, all within a virtual setting.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat platforms, adhering to company service level agreements.
• Diagnose and resolve technical and non-technical customer issues accurately and efficiently.
• Document all customer interactions and resolutions meticulously within the CRM system.
• Collaborate with internal teams to es\calate and resolve complex customer concerns.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Minimum 2 years of experience in a dedicated customer support role.
• Exceptional written and verbal communication skills, tailored for remote interactions.
• Proficiency with helpdesk software and remote collaboration tools.
• Ability to work independently and manage time effectively in a remote setting.
• A strong understanding of customer service principles and best practices.
• High school diploma or equivalent; further education or certifications are a plus.

Benefits

• Competitive annual salary designed for remote workers.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and company holidays.
• Home office equipment stipend to ensure a productive remote setup.
• Opportunities for career growth within a fully remote organization.