Remote Customer Support Coach - Hospitality Tech

Cloudbeds; Cape Town; On-site; ZAR 646,000 - 1,130,000; Full time

Benefits offered by this job

Home office stipend based on residency

Fully Paid Parental Leave

Monthly Wellness Fridays

PTO per local labor laws

Job summary

Cloudbeds is seeking a Customer Support Coach to advocate for hotel partners and resolve inquiries across channels. You’ll create training materials, update support resources, and stay ahead of system updates as part of a fully remote team of 60+ professionals.

Join a diverse, global culture that values continuous learning, growth, and innovation while delivering outstanding customer experiences for properties in 150+ countries.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles with frontline exposure.
• Previous experience in customer service or similar is a plus.
• Native or Fluent in English.
• Native or Fluent in Spanish/Portuguese/French/German.

Responsibilities

• Assist and support existing customers daily in the use of our software.
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software.
• Use training materials and attend online training sessions to stay up-to-date with the latest system updates.

Skills

Hospitality experience

Customer service

English fluency

Other language proficiency (Spanish/PO

Education

Compatible graduation course

Tools

CRM systems

Live chat tools

Job description

Cloudbeds is seeking a Customer Support Coach to advocate for hotel partners and resolve inquiries across channels. You’ll create training materials, update support resources, and stay ahead of system updates as part of a fully remote team of 60+ professionals.

Join a diverse, global culture that values continuous learning, growth, and innovation while delivering outstanding customer experiences for properties in 150+ countries.