Remote Customer Support Agent - Rustenburg

Placements24; Rustenburg; Híbrido; ZAR 134 000 - 268 000; Tempo integral

Resumo da oferta

Placements24 is seeking Remote Customer Support Agents to join our team in South Africa. This fully remote role supports Rustenburg-based operations from anywhere in the country.

You will respond to inquiries via phone, email and chat, provide product information, troubleshoot issues, and maintain CRM records. Ideal candidates have solid customer support experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualificações

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, addressing customer needs and concerns.
• Troubleshoot and resolve basic to intermediate customer issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify and assess customers' needs to achieve satisfaction.
• Gather customer feedback and report common issues or trends to management.
• Follow communication procedures, guidelines, and policies.
• Achieve personal and team performance goals and customer satisfaction targets.
• Continuously improve knowledge of products, services, and support procedures.
• Contribute to a positive and collaborative remote team environment.

Conhecimentos

Phone handling

Active listening

Communication skills

CRM familiarity

Multi-tasking

Time management

Formação académica

High school diploma

College degree preferred

Descrição da oferta de emprego

About the Role

Our client is actively seeking motivated and customer-focused individuals to join their team as Remote Customer Support Agents, supporting operations based in Rustenburg , North West. This is a fully remote position, offering the flexibility to work from the comfort of your home. You will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. The role demands excellent communication skills, a patient demeanor, and a strong desire to help others. If you are looking for a career where you can make a real difference from anywhere in South Africa, this remote opportunity is perfect for you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, addressing customer needs and concerns.
• Troubleshoot and resolve basic to intermediate customer issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify and assess customers' needs to achieve satisfaction.
• Gather customer feedback and report common issues or trends to management.
• Follow communication procedures, guidelines, and policies.
• Achieve personal and team performance goals and customer satisfaction targets.
• Continuously improve knowledge of products, services, and support procedures.
• Contribute to a positive and collaborative remote team environment.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.