Remote Customer Success Manager - Hospitality Tech

Placements24; Klerksdorp; Hybride; ZAR 400 000 - 640 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Professional development

Remote work

Résumé du poste

Placements24 is seeking a Remote Customer Success Manager for the hospitality tech sector. You will manage a portfolio of SaaS clients, onboard new customers, drive adoption, and foster long-term partnerships from a fully remote setting.

The role requires at least 3 years in customer success or account management, strong communication, CRM experience (Salesforce/HubSpot), and the ability to work independently in a remote environment.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with CRM software (Salesforce, HubSpot) and customer success platforms.

Responsabilités

• Manage a portfolio of client accounts as their trusted advisor for hospitality technology solutions.
• Onboard new clients and ensure rapid adoption of platform features.
• Proactively engage with clients to understand objectives and how solutions help achieve them.
• Conduct regular check-ins, business reviews, and training sessions to maximize product use.
• Identify opportunities for upselling and cross-selling based on client needs.

Connaissances

Client relationships

Communication

Interpersonal skills

Problem solving

Time management

Formation

Bachelor's degree

Outils

Salesforce

HubSpot

Description du poste

About the Role

Our client, a fast-growing global innovator in hospitality technology solutions, is seeking a dedicated and proactive Remote Customer Success Manager. This role is pivotal in ensuring our clients, ranging from boutique hotels to large chains, derive maximum value from our cutting-edge software platforms. As a remote-first organization, we empower our team members with the flexibility and tools to excel from anywhere. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing engagement, ultimately fostering long-term partnerships and driving client retention. This is an exceptional opportunity to contribute to the success of a dynamic tech company within the vibrant hospitality sector, working entirely from home.

Key Responsibilities

• Manage a portfolio of client accounts, serving as their trusted advisor for our hospitality technology solutions.
• Onboard new clients effectively, ensuring a smooth transition and rapid adoption of our platform features.
• Proactively engage with clients to understand their business objectives and how our solutions can help achieve them.
• Conduct regular check-ins, business reviews, and training sessions to ensure clients are leveraging the full capabilities of our products.
• Identify opportunities for upselling and cross-selling based on client needs and product development.
• Monitor client health metrics and proactively address any risks of churn.
• Collaborate with internal teams (Sales, Product, Support) to ensure a cohesive client experience.
• Gather client feedback and advocate for client needs within the product development process.
• Develop and share best practices and resources to empower clients.
• Maintain accurate and up-to-date client records in our CRM system.

Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or a related client-facing role, preferably within the SaaS or hospitality technology sector.
• Demonstrated ability to build strong, long-lasting client relationships.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts clearly.li>
• Strong problem-solving abilities and a proactive approach to client challenges.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Self-motivated and disciplined, with the ability to work independently and manage time effectively in a remote setting.
• A genuine interest in the hospitality industry and technology solutions.
• Bachelor's degree in Business, Marketing, Hospitality, or a related field, or equivalent practical experience.
• Proven ability to manage multiple accounts and priorities simultaneously.

Benefits

• This fully remote position offers a competitive salary, performance bonuses, and a comprehensive benefits package, including health insurance, a retirement savings plan, and opportunities for ongoing professional development.
• We provide the necessary technology and support for you to succeed from home.
• Join a forward-thinking company and make a significant impact on the hospitality tech landscape, all while enjoying the benefits of a truly remote work environment.
• We are committed to fostering a flexible and inclusive culture.