Remote Customer Success Lead – Adoption & Growth

Placements24; Richards Bay; Remote; ZAR 420,000 - 660,000; Full time

Job summary

Placements24 is seeking a proactive Customer Success Manager to join our fully remote team in South Africa. You will manage a portfolio of key accounts, drive adoption, and identify growth opportunities while advocating for clients internally.

The ideal candidate has a bachelor’s degree in a related field and 3–5 years in Customer Success, with a consultative approach and strong relationship-building skills for a remote work environment.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field is required.
• Minimum of 3–5 years of experience in Customer Success.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively monitor client health and engagement, identifying risks and opportunities.
• Conduct regular check-ins and business reviews to maximize value.
• Drive product adoption and user engagement through tailored guidance.
• Identify upsell and cross-sell opportunities in collaboration with sales.

Skills

Customer Success

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Job description

Placements24 is seeking a proactive Customer Success Manager to join our fully remote team in South Africa. You will manage a portfolio of key accounts, drive adoption, and identify growth opportunities while advocating for clients internally.

The ideal candidate has a bachelor’s degree in a related field and 3–5 years in Customer Success, with a consultative approach and strong relationship-building skills for a remote work environment.