Remote Customer Service Ops Manager

Dis-Chem Pharmacies Limited; Cape Town; Remote; ZAR 700,000 - 950,000; Full time

Job summary

Dis-Chem Pharmacies Limited is seeking an experienced Remote Operations Manager to lead our customer service division from a fully remote setting. You will supervise a global support team, define performance metrics, and implement strategies to enhance satisfaction and efficiency.

The ideal candidate holds a Bachelor's degree in a related field and has 5+ years in customer service management with strong remote leadership skills.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 5+ years in customer service management, with remote leadership experience.

Responsibilities

• Lead a globally distributed customer service team with clear performance expectations.
• Designe and implement strategies to raise customer satisfaction and reduce response times.
• Monitor KPIs and analyze trends to identify improvement areas.
• Oversee deployment and optimization of customer service software and tools.
• Develop and maintain training programs for service representatives.
• Handle escalated customer issues and ensure timely resolutions.

Skills

Remote leadership

Customer service management

Performance metrics

Education

Bachelor's degree in Business Administration, Communications, or related field

Job description

Dis-Chem Pharmacies Limited is seeking an experienced Remote Operations Manager to lead our customer service division from a fully remote setting. You will supervise a global support team, define performance metrics, and implement strategies to enhance satisfaction and efficiency.

The ideal candidate holds a Bachelor's degree in a related field and has 5+ years in customer service management with strong remote leadership skills.