Global Remote Customer Service Operations Leader

Placements24; Mossel Bay; Híbrido; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work stipends

Health, vision, and dental insurance

Generous paid time off

Flexible working hours

Access to online learning resources

Descripción de la vacante

Placements24 is seeking a highly motivated Remote Operations Manager to lead our customer service division from anywhere. You will oversee a globally distributed team, drive service excellence, and implement strategies to improve satisfaction, response times, and first-contact resolution.

The ideal candidate has 5+ years in customer service management with remote leadership, strong CRM experience, and a track record of building high-performing teams while shaping service strategy.

Formación

• Bachelor's degree in Business Administration, Communications, or related field.
• 5+ years of experience in customer service management, with remote leadership.
• Proven ability to build and manage high-performing remote teams.
• Strong understanding of CRM systems and customer support platforms.
• Excellent communication, problem-solving, and decision-making skills.
• Experience in developing and implementing customer service strategies.

Responsabilidades

• Manage and lead a globally distributed customer service team, setting clear performance expectations.
• Develop and implement strategies to improve customer satisfaction, response times, and first-contact resolution.
• Monitor and analyze customer service metrics and KPIs, identifying trends and areas for improvement.
• Oversee the implementation and optimization of customer service software and tools.
• Develop and maintain training programs for customer service representatives.
• Handle escalated customer issues and ensure timely and effective resolution.

Conocimientos

Remote leadership

CRM platforms

Communication

Problem-solving

Decision-making

Customer service strategy

Educación

Bachelor's degree in Business Administration or related field

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a highly motivated Remote Operations Manager to lead our customer service division from anywhere. You will oversee a globally distributed team, drive service excellence, and implement strategies to improve satisfaction, response times, and first-contact resolution.

The ideal candidate has 5+ years in customer service management with remote leadership, strong CRM experience, and a track record of building high-performing teams while shaping service strategy.