Cashier - Ottery

Dis-Chem Pharmacies Limited; Cape Town; Remote; ZAR 700,000 - 950,000; Full time

Job summary

Dis-Chem Pharmacies Limited is seeking an experienced Remote Operations Manager to lead our customer service division from a fully remote setting. You will supervise a global support team, define performance metrics, and implement strategies to enhance satisfaction and efficiency.

The ideal candidate holds a Bachelor's degree in a related field and has 5+ years in customer service management with strong remote leadership skills.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 5+ years in customer service management, with remote leadership experience.

Responsibilities

• Lead a globally distributed customer service team with clear performance expectations.
• Designe and implement strategies to raise customer satisfaction and reduce response times.
• Monitor KPIs and analyze trends to identify improvement areas.
• Oversee deployment and optimization of customer service software and tools.
• Develop and maintain training programs for service representatives.
• Handle escalated customer issues and ensure timely resolutions.

Skills

Remote leadership

Customer service management

Performance metrics

Education

Bachelor's degree in Business Administration, Communications, or related field

Job description

Remote Operations Manager - Customer Service

Our client is looking for a highly motivated and experienced Remote Operations Manager to lead their customer service division from anywhere. This position is responsible for overseeing the daily operations of the customer support team, ensuring exceptional service delivery, and driving continuous improvement in customer satisfaction. You will manage a remote team, develop performance metrics, and implement strategies to enhance the customer experience. The ideal candidate will be a self-starter with strong remote leadership skills and a deep understanding of customer service best practices.

About the Role

Our client is looking for a highly motivated and experienced Remote Operations Manager to lead their customer service division from anywhere. This position is responsible for overseeing the daily operations of the customer support team, ensuring exceptional service delivery, and driving continuous improvement in customer satisfaction. You will manage a remote team, develop performance metrics, and implement strategies to enhance the customer experience. The ideal candidate will be a self-starter with strong remote leadership skills and a deep understanding of customer service best practices.

Key Responsibilities

• Manage and lead a globally distributed customer service team , setting clear performance expectations and fostering a positive remote work culture.
• Develop and implement strategies to improve customer satisfaction, reduce response times, and increase first-contact resolution rates.
• Monitor and analyze customer service metrics and KPIs, identifying trends and areas for improvement.
• Oversee the implementation and optimization of customer service software and tools.
• Develop and maintain comprehensive training programs for customer service representatives.
• Handle escalated customer issues and ensure timely and effective resolution.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5+ years of experience in customer service management, with a significant portion in a remote leadership