Retail Operations Efficiency Lead

Dis-Chem Pharmacies Limited; Midrand; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Dis-Chem Pharmacies Limited in Midrand seeks a Retail Operations Efficiency Manager to design, implement, and continuously improve store-level operations across the retail network.

You will translate strategy into actionable processes, SOPs, and labour frameworks, lead productivity initiatives, and collaborate with IT and regional teams to reduce friction and drive consistent performance.

Qualifications

• Degree or diploma in business, operations, industrial engineering, supply chain or related field, or 5-7 years in retail operations.
• Experience leading operational and store transformation initiatives.

Responsibilities

• Translate retail operations efficiency strategy into actionable processes, tools, initiatives and routines for stores.
• Design and implement operational processes, SOPs, and frameworks that drive consistency, simplicity, and efficiency across the store network.
• Own national labour productivity frameworks, including workforce modelling, scheduling optimisation, and time and motion analysis.
• Drive ROI on operational staffing investments through evidence-based productivity management.
• Analyse labour data to identify productivity gaps and implement targeted improvement interventions.
• Lead continuous improvement initiatives, identifying and eliminating operational friction and inefficiency at store and regional level.
• Deliver centralised operational support that resolves store issues efficiently and consistently within defined SLA’s, whilst proactively tracking trends, surfacing risks early, and driving preventative action to reduce recurring issues across the network.
• Standardise operational tools and routines to reduce execution complexity and improve store performance metrics.
• Monitor execution and drive corrective actions where required.

Skills

Retail operations

Labour modelling

Workforce planning

Scheduling optimisation

Data-driven decisions

Lean methodologies

Continuous improvement

Stakeholder engagement

Cross-functional collaboration

Process design

Education

Degree/diploma

Job description

Dis-Chem Pharmacies Limited in Midrand seeks a Retail Operations Efficiency Manager to design, implement, and continuously improve store-level operations across the retail network.

You will translate strategy into actionable processes, SOPs, and labour frameworks, lead productivity initiatives, and collaborate with IT and regional teams to reduce friction and drive consistent performance.