Remote Customer Experience Champion

Placements24; Gauteng; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Remote work flexibility

Home office stipend

Paid time off

Training and development opportunities

Job summary

Placements24 is looking for a dedicated Remote Customer Experience Champion to join a fully remote team. You will handle end-to-end support via email, chat, and video, diagnose issues, and educate customers on features from a home office.

The role requires at least 2 years in a customer-facing role, exceptional written and verbal communication, and proficient use of Zoom, Slack, MS Teams, and CRM tools. This remote-first position emphasizes autonomy and collaboration to deliver outstanding

Qualifications

• Minimum 2 years in a customer-facing role, preferably remote.
• Excellent written and spoken communication.
• Demonstrated problem-solving skills and ability to think critically under pressure.
• Comfort with remote collaboration tools (Zoom, Slack, MS Teams) and CRM software.

Responsibilities

• Provide end-to-end customer support through email, live chat, and video conferencing.
• Actively listen to customer needs, diagnose issues, and provide effective solutions.
• Educate customers on product features, services, and best practices.
• Document all customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to product/development teams.
• Contribute to building and maintaining a knowledge base for self-service.
• Collaborate with remote team members to share insights and best practices.
• Proactively follow up with customers to ensure satisfaction.

Skills

Customer service

Remote work

Written communication

Verbal communication

CRM proficiency

Time management

Tools

CRM software

Helpdesk software

Job description

About the Role

Our client is looking for a dedicated and empathetic Remote Customer Experience Champion to join their fully remote team, based out of Tembisa, Gauteng . This pivotal role is designed for individuals passionate about delivering outstanding customer interactions and resolving issues with efficiency and care. As a remote-first organization, we foster a culture of trust, autonomy, and seamless virtual collaboration. You will be the voice of our brand, ensuring every customer interaction is positive and contributes to long-term loyalty. This position requires a self-disciplined individual who thrives in a remote work environment and is committed to exceeding customer expectations.

Key Responsibilities

• Provide exceptional, end-to-end customer support through various remote channels including email, live chat, and video conferencing.
• Actively listen to customer needs, diagnose issues, and provide effective solutions in a timely manner.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify recurring customer issues and provide feedback to the product and development teams for continuous improvement.
• Contribute to building and maintaining a comprehensive online knowledge base for customer self-service.
• Collaborate with remote team members to share insights and best practices for customer service excellence.
• Proactively follow up with customers to ensure their satisfaction and address any lingering concerns.

Requirements

• Minimum of 2 years of experience in a customer-facing role, preferably in a remote capacity.
• Proven ability to communicate clearly and professionally in writing and verbally, especially in a virtual setting.
• Demonstrated problem-solving skills and the ability to think critically under pressure.
• High level of comfort and proficiency with remote collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and CRM/helpdesk software.
• A strong understanding of customer service principles and a genuine passion for helping others.
• Excellent time management and organizational skills, essential for a remote role.
• Ability to work independently with minimal supervision while maintaining high productivity.
• A dedicated home office setup with a reliable internet connection is required.

Benefits

• Fully remote position offering unparalleled flexibility and work-life balance.
• An annual salary of R , reflective of your experience and dedication.
• Opportunities for remote training and skill development to advance your career.
• Contribution towards home office setup or internet costs.
• Generous paid time off and company holidays.
• A supportive and inclusive virtual team culture that values collaboration.
• Performance incentives and recognition programs.