Remote Customer Experience Leader - CX Strategy & Loyalty

Placements24; East London; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary with performance/in

Health, dental, and vision insurance

Leadership development opportunities

Job summary

Placements24 is seeking a visionary Customer Experience Manager to lead remote customer-centric initiatives for our retail operations. You will design strategies to enhance the customer journey from first contact to post-purchase support and drive loyalty across digital touchpoints.

The role requires strong data analysis, journey-mapping, and leadership to collaborate with marketing, sales, and operations. A fully remote arrangement with growth and health benefits is offered.

Qualifications

• Proven experience in Customer Experience Management or similar, preferably in retail.
• Strong ability to map customer journeys and design service improvements.
• Excellent analytical and communication skills.

Responsibilities

• Design and implement customer experience strategies to improve customer satisfaction and loyalty.
• Analyze customer feedback data to identify pain points and areas for improvement.
• Develop customer journey maps and ensure a consistent, positive experience across channels.
• Collaborate with cross-functional teams to align on customer experience goals.
• Oversee customer service operations and implement best practices.
• Train and mentor teams on customer service standards and experience best practices.

Skills

Customer Experience

Leadership

Data Analysis

CRM Systems

Tools

CRM Platforms

Job description

Placements24 is seeking a visionary Customer Experience Manager to lead remote customer-centric initiatives for our retail operations. You will design strategies to enhance the customer journey from first contact to post-purchase support and drive loyalty across digital touchpoints.

The role requires strong data analysis, journey-mapping, and leadership to collaborate with marketing, sales, and operations. A fully remote arrangement with growth and health benefits is offered.