Remote Customer Experience Champion

Placements24; Kempton Park; Remote; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Remote work flexibility

Home office stipend

Training opportunities

Paid time off

Company holidays

Team collaboration culture

Performance incentives

Job summary

Placements24 is seeking a dedicated Remote Customer Experience Champion to join its fully remote team serving clients from Gauteng. The role focuses on delivering outstanding customer interactions and resolving issues with empathy, efficiency, and care.

You will handle email, live chat, and video calls, educate customers on product features, document interactions in the CRM, and help build a knowledge base. A self-disciplined, proactive communicator will thrive in our remote work environment.

Qualifications

• Minimum 2 years in a customer-facing role, preferably in a remote capacity.
• Clear written and verbal communication in a virtual setting.
• Demonstrated problem-solving skills and the ability to think critically under pressure.
• High proficiency with remote collaboration tools (Zoom, Slack, MS Teams) and CRM/helpdesk software.
• Understanding of customer service principles and a passion for helping others.
• Excellent time management and organization for remote work.

Responsibilities

• Provide end-to-end customer support via remote channels (email, live chat, and video).
• Listen to customer needs, diagnose issues, and provide timely solutions.
• Educate customers on product features and best practices.
• Document interactions and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to product and development teams.
• Contribute to building and maintaining a comprehensive online knowledge base.
• Collaborate with remote team members to share insights and best practices.
• Proactively follow up with customers to ensure satisfaction.

Skills

Customer service experience

Written communication

Verbal communication

Problem-solving

Time management

Independent remote work

Tools

Zoom

Slack

Microsoft Teams

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic Remote Customer Experience Champion to join their fully remote team, based out of Tembisa, Gauteng . This pivotal role is designed for individuals passionate about delivering outstanding customer interactions and resolving issues with efficiency and care. As a remote-first organization, we foster a culture of trust, autonomy, and seamless virtual collaboration. You’ll be the voice of our brand, ensuring every customer interaction is positive and contributes to long‑term loyalty. This position requires a self‑disciplined individual who thrives in a remote work environment and is committed to exceeding customer expectations.

Key Responsibilities

• Provide exceptional, end-to-end customer support through various remote channels including email, live chat, and video conferencing.
• Actively listen to customer needs, diagnose issues, and provide effective solutions in a timely manner.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify recurring customer issues and provide feedback to the product and development teams for continuous improvement.
• Contribute to building and maintaining a comprehensive online knowledge base for customer self-service.
• Collaborate with remote team members to share insights and best practices for customer service excellence.
• Proactively follow up with customers to ensure their satisfaction and address any lingering concerns.

Requirements

• Minimum of 2 years of experience in a customer-facing role, preferably in a remote capacity.
• Proven ability to communicate clearly and professionally in writing and verbally, especially in a virtual setting.
• Demonstrated problem‑solving skills and the ability to think critically under pressure.
• High level of comfort and proficiency with remote collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and CRM/helpdesk software.
• A strong understanding of customer service principles and a genuine passion for helping others.
• Excellent time management and organizational skills, essential for a remote role.
• Ability to work independently with minimal supervision while maintaining high productivity.
• A dedicated home office setup with a reliable internet connection is required.

Benefits

• Fully remote position offering unparalleled flexibility and work-life balance.
• An annual salary of R , reflective of your experience and dedication.
• Opportunities for remote training and skill development to advance your career.
• Contribution towards home office setup or internet costs.
• Generous paid time off and company holidays.
• A supportive and inclusive virtual team culture that values collaboration.
• Performance incentives and recognition programs.