Remote Customer Engagement Specialist

Placements24; Kempton Park; Remote; ZAR 330,000 - 450,000; Full time

Benefits offered by this job

Remote work

Health benefits

Annual leave

Home office stipend

Career growth

Job summary

Placements24 is seeking a dedicated Remote Customer Engagement Specialist to join a fully remote team serving customers across South Africa. You will be the primary contact for inquiries, provide technical guidance, onboarding support, and maintain detailed records of all interactions from a home office.

The role emphasizes proactive problem-solving, strong communication, and collaboration with internal teams to improve products and customer satisfaction in a remote-work environment.

Qualifications

• Minimum 3 years in a customer-facing role, preferably remotely.
• Excellent written and verbal communication; ability to explain technical concepts clearly.
• Proficient with remote-work tools and CRM platforms.
• Strong problem-solving and independent work ability.

Responsibilities

• Provide remote customer support via email, live chat, and phone.
• Troubleshoot and resolve product issues.
• Guide customers through onboarding and product features.
• Maintain accurate records of interactions and tickets.
• Collaborate with internal teams on feedback and improvements.
• Identify opportunities to enhance customer experience.
• Contribute to remote support knowledge base.
• Manage expectations and ensure timely resolutions.
• Participate in virtual team meetings and foster a positive remote culture.

Skills

Customer focus

Communication skills

Remote support experience

Tools

Zendesk

Salesforce

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Engagement Specialist to join their fully remote team, serving customers across South Africa. This role is central to fostering strong relationships with our user base, ensuring they receive unparalleled support and guidance from the comfort of their own homes. You will be the primary point of contact for a variety of customer needs, from technical troubleshooting to general inquiries, all conducted through digital channels. We are committed to building a diverse and inclusive remote workforce, and we encourage applications from individuals who are passionate about delivering exceptional customer experiences. This is an exciting opportunity to be part of a forward-thinking company that embraces the benefits of remote work, offering flexibility and a supportive online community. Your expertise will directly contribute to customer retention and satisfaction. The successful candidate will be adept at managing communication across multiple platforms and maintaining a high level of professionalism in all interactions, regardless of physical location. We are looking for proactive problem-solvers who excel in a virtual setting.

Key Responsibilities

• Provide exceptional customer support through email, live chat, and phone, operating entirely remotely.
• Effectively troubleshoot and resolve customer issues related to our products/services.
• Guide customers through product features, onboarding processes, and best practices.
• Maintain detailed and accurate records of customer interactions and support tickets.
• Collaborate with internal teams to address customer feedback and product improvements.
• Proactively identify opportunities to enhance the customer experience and build loyalty.
• Contribute to the development and maintenance of our remote support knowledge base.
• Manage customer expectations and ensure timely resolution of all queries.
• Participate in virtual team meetings and contribute to a positive remote work culture.

Requirements

• Minimum of 3 years of experience in a customer-facing support role, preferably in a remote capacity.
• Excellent written and verbal communication skills, with a talent for explaining technical concepts clearly.
• Proficiency with remote work tools such as video conferencing, instant messaging, and cloud-based CRM systems.
• Strong problem-solving and analytical skills, with the ability to work independently.
• Demonstrated ability to adapt to new technologies and software quickly.
• A reliable internet connection and a dedicated home office setup.
• Empathy and patience when interacting with customers from diverse backgrounds.
• Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• A proactive and self-motivated attitude, essential for remote success.

Benefits

• Competitive annual salary of ZAR .
• Fully remote position offering maximum flexibility.
• Opportunities for online professional development and skill enhancement.
• Comprehensive health and wellness benefits package.
• Generous annual leave allowance.
• Remote work stipend for home office expenses.
• Access to a supportive and engaging online team environment.
• Potential for career growth within a leading remote-first organization.