Remote Customer Experience Advocate

Placements24; George; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Software licenses

Training and growth opportunities

Remote-first culture

Wellness programs

Descripción de la vacante

Placements24 partners with a pioneering e-commerce platform to hire a Remote Customer Experience Advocate. You will be the primary contact for customers, resolving issues and guiding them through product usage from your home office.

This remote-first role requires at least 2 years in customer service, excellent communication, and proficiency with CRM tools. You will help build a knowledge base, provide feedback to product teams, and uphold an exceptional standard of service.

Formación

• Minimum 2 years in customer service or support.
• Strong written and verbal communication, friendly and professional.
• Experience with CRM software and modern comms tools.
• Self-motivated, remote-friendly with good time management.

Responsabilidades

• Handle high volume customer inquiries via phone, email, chat, and social media.
• Resolve complaints and process requests efficiently.
• Troubleshoot product usage and technical issues for customers.
• Document interactions in the CRM system accurately.
• Collaborate with internal teams to resolve complex issues.
• Contribute to knowledge base of common issues.

Conocimientos

Customer service

Communication

Problem solving

Remote work

Time management

Herramientas

CRM software

Email/Chat tools

Descripción del empleo

About the Role

Our client, a pioneering e-commerce platform, is actively seeking a dedicated and empathetic Remote Customer Experience Advocate to join their fully remote team. This role is pivotal in shaping the customer journey and ensuring every interaction with our client's services is positive and seamless. You will be the primary point of contact for customers, resolving issues, providing guidance, and building lasting relationships from the comfort of your home office. As a remote-first organization, we are committed to providing our employees with the tools, support, and flexibility they need to excel. This position offers a unique opportunity to contribute to a globally recognized brand while enjoying the autonomy and work-life balance that a remote role provides. We are looking for individuals who are passionate about customer satisfaction and possess exceptional communication skills to represent our client's values and commitment to excellence across all customer touchpoints. The role is based in George, Western Cape, ZA , but requires a fully remote presence.

Key Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, live chat, and social media platforms.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and processing requests efficiently.
• Troubleshoot and guide customers through product usage, technical issues, and service-related questions.
• Proactively identify opportunities to enhance the customer experience and offer personalized solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal teams to elevate complex issues and ensure a swift resolution for the customer.
• Contribute to building and maintaining a comprehensive knowledge base of common issues and solutions.
• Gather customer feedback and provide insights to product and marketing teams for service improvement.
• Adhere to all company policies and procedures, ensuring a consistent and high-quality service delivery.
• Act as a brand ambassador, embodying our client's values and commitment to customer loyalty.

Requirements

• Minimum of 2 years of experience in a customer service or customer support role, preferably in a remote capacity.
• Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficiency with modern communication tools (email, chat, video conferencing) and CRM software.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Self-motivated and disciplined, with the ability to manage time effectively in a remote-first environment.
• A dedicated home office setup with reliable high-speed internet connectivity.
• Empathy and patience when dealing with customer concerns.
• Ability to adapt quickly to new technologies and evolving company processes.
• A genuine passion for helping others and ensuring customer satisfaction.
• Must be authorized to work remotely from George, Western Cape, ZA or surrounding areas.

Benefits

• Annual salary of R .
• Comprehensive medical aid coverage.
• Company-provided laptop and necessary software licenses.
• Paid time off and sick leave.
• Opportunities for training and professional growth in a thriving industry.
• Flexible working hours within designated support windows.
• A supportive and collaborative remote-first team culture.
• Contribution towards home office setup and internet costs.
• Access to online wellness programs and employee assistance.
• Be part of a forward-thinking company revolutionizing customer engagement through technology.