Remote Culinary Operations Specialist

Placements24; Polokwane; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Professional development

Growth opportunities

Collaborative culture

Job summary

Placements24 is seeking a Remote Culinary Operations Specialist for a pioneering online food platform. The role coordinates a network of virtual kitchens and partner caterers from a home-based setup, ensuring quality, consistency and operational efficiency across regions.

You will develop procedures, monitor KPIs, support partners on food safety and menu execution, and troubleshoot challenges remotely with cross-functional teams. A culinary background and strong analytics are essential.

Qualifications

• 3–5 years in culinary arts or food service operations management.
• Strong understanding of food safety and hygiene standards.
• Analytical mindset with ability to derive actionable insights.
• Excellent remote communication and interpersonal skills.
• Experience with distributed teams is highly desirable.

Responsibilities

• Develop and refine operational procedures for virtual kitchens and partner caterers.
• Conduct remote assessments and quality checks of partner kitchens.
• Provide guidance on operational efficiency, food safety, and menu execution.
• Monitor KPIs related to food quality, order accuracy, and efficiency.
• Analyze data to identify trends and areas for improvement.
• Troubleshoot operational and culinary challenges remotely with partners.
• Assist onboarding of new culinary partners and training on standards.
• Contribute to training materials and resources for partners.
• Stay updated on industry best practices and trends in food tech.
• Communicate effectively with a distributed team of culinary professionals.

Skills

Culinary operations

Remote work

Data analysis

Communication

Problem-solving

Team collaboration

Education

Culinary degree

Food science background

Equivalent experience

Tools

Restaurant management software

Spreadsheet software

Collaboration tools

Job description

About the Role

Our client, a pioneering online food delivery and catering platform, is seeking a dedicated Remote Culinary Operations Specialist to join their innovative team. This fully remote position will play a critical role in ensuring the quality, consistency, and operational efficiency of our client's virtual kitchen network and partner caterers across various regions. The Specialist will be responsible for liaising with culinary partners, developing operational guidelines, monitoring performance metrics, and troubleshooting culinary and operational challenges. We are looking for a highly organized, tech-savvy professional with a strong background in culinary arts or food service operations who thrives in a remote work environment. Your expertise will be instrumental in maintaining high standards and facilitating growth for our client's cutting-edge food service model, impacting operations from your home base.

Key Responsibilities

• Develop and refine operational procedures and best practices for virtual kitchens and partner caterers.
• Conduct remote assessments and quality checks of partner kitchens to ensure compliance with standards.
• Provide guidance and support to culinary partners on operational efficiency, food safety, and menu execution.
• Monitor key performance indicators (KPIs) related to food quality, order accuracy, and operational efficiency.
• Analyze data to identify trends, potential issues, and areas for improvement.
• Troubleshoot and resolve operational and culinary challenges remotely, working collaboratively with partners and internal teams.
• Assist in onboarding new culinary partners, providing training on platform standards and operational requirements.
• Contribute to the development of training materials and resources for culinary partners.
• Stay updated on industry best practices and emerging trends in food technology and virtual dining.
• Communicate effectively with a distributed team and diverse group of culinary professionals.

Requirements

• Minimum of 3-5 years of experience in culinary arts, food service operations management, or a related field.
• Strong understanding of food safety, hygiene standards, and kitchen operational procedures.
• Excellent analytical and problem-solving skills, with the ability to interpret data and identify actionable insights.
• Exceptional communication and interpersonal skills, particularly in a remote setting.
• Proficiency with technology, including online collaboration tools, spreadsheets, and potentially restaurant management software.
• Highly organized and self-motivated, with the ability to manage workload independently.
• Experience working remotely or with distributed teams is highly desirable.
• Culinary degree, food science background, or equivalent relevant experience is preferred.
• Ability to adapt to a fast-paced, evolving industry.
• A keen eye for detail and a passion for ensuring culinary excellence.

Benefits

• Fully remote work opportunity, offering flexibility and work-life balance.
• Competitive salary package and potential for performance-based bonuses.
• Be at the forefront of innovative food service technology and operations.
• Opportunity to impact a growing network of culinary partners.
• Professional development and training in remote operations management.
• Collaborative and forward-thinking company culture.
• Access to company resources and tools to support remote work effectively.