Remote Community Manager - Online Gaming

Placements24; Bloemfontein; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Fully remote

Flexible hours

Team events

Merchandise access

Job summary

Placements24 is seeking a Remote Community Manager for an online gaming company. You will manage forums, social channels, and in-game chat, acting as liaison between players and the company, with a focus on engaging the Free State player base.

You will organize online events, gather feedback, monitor sentiment, and ensure a welcoming community. This fully remote role offers flexible hours, opportunities to work with a growing gaming brand, and access to company games and merchandise.

Qualifications

• Proven experience in community management, social media management, or customer support.
• Excellent written and verbal communication skills, with the ability to engage diverse audiences.
• Deep understanding of online gaming culture, trends, and player motivations.
• Familiarity with various social media platforms and community management tools.

Responsibilities

• Develop and execute community engagement strategies across platforms (forums, social media, Discord, in-game).
• Monitor community channels, respond to player inquiries, and facilitate discussions in a timely and professional manner.
• Act as a brand ambassador, fostering a positive and welcoming atmosphere for all players.
• Gather, analyze, and report on community feedback, trends, and sentiment to inform game development and marketing teams.
• Organize and host online community events, contests, and developer Q&A sessions.
• Manage and moderate community spaces to ensure adherence to community guidelines and code of conduct.

Job description

About the Role

Our client is a rapidly growing online gaming company seeking a highly engaged and communicative Remote Community Manager . This position is crucial for fostering a vibrant and supportive community around their popular online games. You will act as the primary liaison between the company and its players, managing online forums, social media channels, and in-game communication. Based entirely remotely, you will champion player feedback, organize community events, and contribute to a positive and inclusive gaming environment for players across the globe, with a focus on engagement within the Free State player base.

Key Responsibilities

• Develop and execute community engagement strategies across various platforms (forums, social media, Discord, in-game).
• Monitor community channels, respond to player inquiries, and facilitate discussions in a timely and professional manner.
• Act as a brand ambassador, fostering a positive and welcoming atmosphere for all players.
• Gather, analyze, and report on community feedback, trends, and sentiment to inform game development and marketing teams.
• Organize and host online community events, contests, and developer Q&A sessions.
• Manage and moderate community spaces to ensure adherence to community guidelines and code of conduct.

Requirements

• Proven experience in community management, social media management, or customer support, preferably in the gaming industry.
• Excellent written and verbal communication skills, with the ability to engage diverse audiences.
• Deep understanding of online gaming culture, trends, and player motivations.
• Familiarity with various social media platforms and community management tools.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Passion for gaming and building strong online communities.

Benefits

• Competitive annual salary with performance-based bonuses.
• Fully remote work arrangement with flexible hours.
• Opportunity to work with a passionate and growing gaming company.
• Access to company games and merchandise.
• Regular virtual team-building activities and social events.