Community Marketing Coordinator

Placements24; Soweto; Hybrid; ZAR 350,000 - 500,000; Full time

Benefits offered by this job

Performance incentives

Fully remote position

Grow online community

Health, dental, and vision insurance

Generous paid time off

Job summary

Placements24 is seeking an enthusiastic Community Marketing Coordinator to join our fully remote team. You will foster and grow our online community, driving engagement and brand loyalty through strategic communication.

As the voice of the brand across forums and social groups, you will create content, respond to users, organize virtual events, and collaborate with marketing and support to ensure a positive, consistent experience for users.

Qualifications

• Proven experience in community management or related roles.
• Excellent written and verbal communication.
• Strong understanding of social media platforms and online community dynamics.
• Ability to create engaging content (text, images, short videos).
• Experience with community management tools and analytics is a plus.
• Demonstrated passion for building relationships and fostering positive online interactions.

Responsibilities

• Develop strategies to grow and engage the online community across platforms.
• Create and share content to foster discussion and interaction.
• Monitor channels, respond to comments, and address user concerns.
• Organize and promote online events to drive engagement.
• Identify and engage with brand advocates and influencers.
• Analyze metrics to gauge engagement and report on growth and sentiment.
• Collaborate with marketing and customer support for a consistent brand experience.

Skills

Community management

Social media marketing

Excellent communication

Content creation

Analytics

Tools

Analytics tools

Job description

About the Role

Our client is seeking an enthusiastic and outgoing Community Marketing Coordinator to join their fully remote team. This role is dedicated to fostering and growing our client's online community, driving engagement, and building brand loyalty through strategic communication and interaction. You will be the voice of the brand in various online forums, social media groups, and community platforms, creating a positive and supportive environment for users. This is a fantastic opportunity for a people-oriented marketer to make a significant impact on brand perception and customer advocacy from anywhere.

Key Responsibilities

• Develop and implement strategies to grow and engage the online community across relevant platforms.
• Create and share compelling content tailored to community members, fostering discussion and interaction.
• Monitor community channels, respond to comments and questions promptly, and address user concerns.
• Organize and promote online events, contests, and activities to drive engagement.
• Identify and engage with brand advocates and influencers within the community.
• Analyze community metrics to gauge engagement levels and report on growth and sentiment.
• Collaborate with marketing and customer support teams to ensure a consistent brand experience.

Requirements

• Proven experience in community management, social media marketing, or a related customer-facing role.
• Excellent written and verbal communication skills, with a friendly and engaging tone.
• Strong understanding of social media platforms and online community dynamics.
• Ability to create engaging content (text, images, short videos).
• Experience with community management tools and analytics is a plus.
• Demonstrated passion for building relationships and fostering positive online interactions.

Benefits

• Competitive salary and performance incentives.
• Fully remote position offering maximum flexibility.
• Opportunity to shape and grow an online community.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and opportunities for virtual team collaboration.