Remote Social Media Community Manager

Placements24; Polokwane; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Fully remote

Health & wellness benefits

Home office allowance

Collaborative culture

Job summary

Placements24 seeks a proactive Remote Social Media Community Manager to cultivate and grow its online community from anywhere. You will be the voice of the brand, manage conversations, respond to inquiries, and develop strategies to boost participation and loyalty.

This role requires 4+ years in community-focused social media management, with proven success across Facebook, Instagram, and Reddit, and strong written communication in a remote setting.

Qualifications

• Bachelor's degree in Communications, Marketing, or related field.
• 4+ years of social media management experience with community focus.
• Proven ability to grow communities on Facebook, Instagram, Reddit.
• Excellent written and verbal communication with an empathetic tone.

Responsibilities

• Develop and implement strategies to grow and engage the online community across social channels.
• Monitor brand mentions, trends, and feedback, responding promptly and professionally.
• Foster conversations, answer questions, and address concerns to enhance loyalty.
• Identify brand advocates, influencers, and potential partners to expand reach.
• Create and curate content that encourages interaction and belonging.
• Analyze engagement metrics and provide insights to inform strategies.

Skills

Community building

Social media strategy

Communication skills

Remote work

Education

Bachelor's degree in Communications/Marketing or related field

Tools

Social monitoring tools

Job description

About the Role

Our client is seeking a proactive and engaging Remote Social Media Community Manager to cultivate and grow their online community from anywhere. This role is vital for fostering positive relationships with customers, influencers, and brand advocates, ensuring a strong and authentic brand presence across social platforms. You will be the voice of the brand online, managing conversations, responding to inquiries, and developing strategies to increase community participation and loyalty. This is an excellent opportunity for an experienced community builder who thrives in a remote setting and is passionate about connecting with customers on a personal level.

Key Responsibilities

• Develop and implement strategies to grow and engage the online community across various social media channels.
• Monitor social media platforms for brand mentions, industry trends, and customer feedback, responding promptly and professionally.
• Facilitate meaningful conversations, answer questions, and address concerns to enhance customer satisfaction and loyalty.
• Identify and engage with brand advocates, influencers, and potential partners to expand reach and impact.
• Create and curate relevant content that encourages interaction and fosters a sense of belonging within the community.
• Analyze community engagement metrics and provide insights to inform social media and marketing strategies.

Requirements

• Bachelor's degree in Communications, Marketing, or a related field.
• 4+ years of experience in social media management, with a specific focus on community management.
• Proven ability to build and nurture online communities across platforms like Facebook, Instagram, and Reddit.
• Exceptional written and verbal communication skills, with a friendly and empathetic tone.
• Experience with social media monitoring and engagement tools.
• Demonstrated success in managing customer interactions and resolving issues effectively in a remote capacity.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work opportunity, offering unparalleled flexibility.
• Comprehensive health and wellness benefits package.
• Generous allowance for home office setup and professional development.
• A culture that values collaboration, innovation, and employee well-being.