Remote Client Support Manager

Placements24; Vereeniging; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Home office setup allowance

Leadership development

Job summary

Placements24 is seeking an experienced Remote Client Support Manager to lead and mentor a distributed customer support team based in Vereeniging. This leadership role focuses on delivering exceptional client service across touchpoints, driving performance, and implementing best practices in support operations.

You will manage a remote workforce, foster a collaborative culture, and develop strategies to improve response times, resolution rates, and client satisfaction, while coordinating with

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field.
• Proven experience in remote customer support management.
• Strong leadership, coaching, and team-building skills.

Responsibilities

• Lead, train, and mentor a remote customer support team to achieve performance goals.
• Develop strategies to improve response times, resolution rates, and overall customer satisfaction.
• Monitor KPIs and provide regular reports on team performance and client feedback.
• Manage customer escalations, ensuring swift and effective resolution of complex issues.
• Collaborate with other departments to align support strategies with company objectives.

Skills

Leadership

Remote team management

CRM software

Analytical skills

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client is seeking an experienced and results-oriented Remote Client Support Manager to lead and mentor their distributed customer support team. This leadership role is pivotal in ensuring the delivery of exceptional client service across all touchpoints, driving team performance, and implementing best practices in customer support operations. You will be responsible for managing a remote workforce, fostering a collaborative and high-achieving team culture, and developing strategies to enhance client satisfaction and retention. This position offers the unique opportunity to shape the customer support experience for a growing company, all within a fully remote work setup based in Vereeniging .

Key Responsibilities

• Lead, train, and mentor a remote team of customer support representatives to achieve performance goals.
• Develop and implement strategies to improve response times, resolution rates, and overall customer satisfaction.
• Monitor key performance indicators (KPIs) and provide regular reports on team performance and client feedback.
• Manage customer escalations, ensuring swift and effective resolution of complex issues.
• Collaborate with other departments to align support strategies with company objectives.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven experience in customer support management, preferably with a remote team.
• Strong leadership, coaching, and team-building skills.
• Excellent analytical, problem-solving, and decision‑making abilities.
• Proficiency in CRM software and customer support platforms.

Benefits

• Competitive salary and executive-level benefits.
• Fully remote work arrangement with flexible hours.
• Opportunities for significant professional growth and leadership development.
• Allowance for home office setup and technology.
• Dynamic and supportive virtual work environment.